Complaints

This profile includes complaints for Verity Van Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verity Van Lines, Inc.

  3685 Merrick Road Seaford, NY 11783-2810

  
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  Verity Van Lines, Inc.

  857 North Queens Avenue Lindenhurst, NY 11783

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/9/22 verity van lines packed our furniture and household goods and for an extra charge packed &were supposed to unpack our fragile stemware,other ******* and a 65Samsung tv. The charge for this move from ********** *** to ********** fla was$10,682.39. On delivery 5/16/22 verity could not place the tv on the unit because they did not know where they packed the legs &wires We were told they would be back once these pieces were found.After 5 days of daily ignored emails we were instructed to get a handyman to help.once placed the tv screen was found to be damaged and unrepairable. When unpacked 3 pieces of ******* had fractured bases along with a ******* ***** The triple dresser and armoire doors (bed room furniture) were misaligned and cannot be closed properly.An antique chair was mishandled & ruined. A carousel coffee table base was damaged.1/2 of our furniture was placed in a storage unit box on box and the pieces are not visible to evaluate.Under duress we signed for delivery even though we were not given the opportunity to evaluate because the movers were not going to open the cartons.Verity has absolved themselves of any responsibility.

  Business Response

  Date: 11/07/2022

  I am very disappointed to learn that that that the Weinbergs were not completely satisfied with our service.  It seems that some of the dissatisfaction related to their **.  We were not able to install the ** as the wires and legs were packed separately.   We had notified ********************* by email that our driver was going to back in her area between June 1 and June 11. He would set the ** up for her at that time.  We had a constant and prompt email correspondence with ********************* throughout the whole moving process. She was never ignored.

  ********************* seemed to be dissatisfied with the settlement offer made by our claims adjuster.  Based on my review of the documents and correspondence, it is clear that a settlement offer was made in accordance with govenrment guidelines and our contract.

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The information provided by Verity is incorrect.  They NEVER gave us a date as to when their movers would return to lift and place this65Samsung tv.  At delivery on May 16 2022, they placed the tv on the floor of our living room,leaning it against the unit on which it should have been placed.  They could not locate the legs and wires.  These were not packed as they should have been with the tv.  After 5 consecutive days of unanswered emails requesting the date they would return, we finally received an email from Verity telling us to hire a handyman to help lift and place the tv.  They also told us where to find the legs and wires.  If they knew this in **,  why didnt they didnt know this at time of delivery while inside our apartment?  They claim no responsibility because a third party helped lift and place the tv exactly as verity suggested.  Verity has also absolved themselves of responsibility for breakage of various pieces of crystal ********* vases, and the destruction of an Antique chair.  All these these fragile items were packed by Verity at extra charges paid to Verity.  Half of our shipment was delivered to a storage unit.  These items have not been examined nor do we know if everything has been delivered in goods condition or at all. We, under duress, were forced to sign off on all delivered items prior to examination.  They offered$100 to settle the claim.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************