Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ has not delivered on their promised services. We came to an agreement they would create an app and after collecting payment they have been virtually impossible to get ahold of. *** ****** their salesmen does not answer his phone at all. ***** their project manager will answer his phone maybe once every couple weeks. This app was suppose to be completed in February and we still have not made any progress.

  

  Business Response

  Date: 05/27/2025

  To the Better Business Bureau,
  We appreciate the opportunity to respond to the complaint filed by *** ****** ******** regarding the mobile application development project for his company, **********************
  
  Project Background
  *** ******** entered into a formal agreement with The Praetors LLC on November 18, 2024, to develop a custom mobile application aimed at managing employee time tracking, job hour allocation, and GPS-based location tracking. The project was scoped for delivery within a 23 month window, with consideration for client feedback, third-party dependencies, and technical implementation.
  
  Project Progress and Delivery
  1. UI/UX Design: Completed with multiple revisions and ultimately approved by the client.
  2. Full Development: The front-end and back-end components of the application were fully developed and tested.
  3. Hosting: Hosting was not included in the original contract. *** ******** voluntarily purchased hosting for $1,900, increasing the total investment from $7,000 to  $8,900.
  4. Deployment Phase: The application is fully functional and ready for deployment. Deployment was delayed due to the client's inability to provide access to their Apple Developer and ****** Play Developer accountsplatforms which are required for publishing the mobile app.
  
  Communication and Support
  Contrary to the claim of lack of contact, our teamparticularly Project Manager ***** ***** and Support Lead ***** Andersonmaintained regular communication through emails and phone calls.
  We also offered a ****** Meet session to walk *** ******** through the developer account setup and access permissions, which he declined.
  While our sales representative, *** ******, was not part of the development or deployment process, *** ********** project remained under the consistent oversight of our delivery team.
  
  Current Status
  As of today, the application is complete, operational, and ready for deployment. The only remaining step is for *** ******** to provide the necessary developer account access for app publicationsomething clearly defined as the clients responsibility and outside the scope of deliverables under our development agreement.
  
  Conclusion
  We believe this complaint misrepresents the facts and omits key context. The Praetors LLC has met all contractual obligations, provided ongoing support, and shown flexibility in resolving deployment challenges. We respectfully request that this be considered in evaluating the matter.
  We remain open to assisting *** ******** in deploying the application should he choose to re-engage in good faith.
  
  Sincerely,
  The Praetors LLC
  ****************************************** *******************************************************************************

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with Praetors LLC for the developement of a mood tracking application on 9/28/2024. I was first contacted by ***, who seemed to have a clear grasp of vision. After a few calls, and meetings, I was quoted a price of 6000 usd, split in 3 installments. I was assured tht they had a US based office and that they were not an offshore company, so I could meet in person at some point in the relationship. I paid the first installment of 2000 dollars , and work began on my app. I was introduced to ********* *****, the project manager and later, ***** *****, the business development expert, and later on *****, *********** assistant. A few weeks in, noted that it was difficult to get in touch with the project manager, and I expressed my concerns to her, and requested an in person meeting. She offered access to her ****** team calendar, telling me I could schedule a meeting any time I wanted to talk to her. I was fine with this arrangement. I paid the second installment as scheduled. However, I did not hear directly from the project manager after I paid the 2nd installment on 11/14/24 We continued to use a platform called Figma to go back and forth on edits. In the 4th week of December- 2/26/2025 , after sending over edits on the 12/22/24, I reached out to the ********* hoping to touch base on the edits I had requested and review my vision. I called every number available, and sent multiple emails to no respons. I finally scheduled a meeting on the calendar she had given me. No one showed up. I continued to call all the numbers i had. I later received a call from her assitant ***** telling me she was out until the 2nd of January. The 2nd rolled by with no repsonse from her. I continued to call repeatedly. I sent a message requesting a refund on 1/6/25. I heard fro ********* on 1/8/25. long story short, they refused to refund my moey and offered the half completed app. This is not acceptable. I want my money back.

  

  Business Response

  Date: 03/05/2025

  We appreciate the opportunity to respond to the complaint filed by Ewurama regarding the development of a mood-tracking application. ********************************* we take client concerns seriously and are committed to transparency in our processes and commitments.
  Project Background & Deliverables
  On September 28, 2024, Ewurama entered into an agreement with Praetors LLC for the development of a mood-tracking application. As part of our structured process:
  
  The client received and approved a User Journey Document and UX documentation before work on the ********* began.
  A Figma link was provided, allowing Ewurama real-time access to review progress and provide direct feedback.
  Ewurama had multiple points of contact, including a Project Manager *********** and an Assistant Project Manager (*****), ensuring smooth communication.
  Upon her approval of the *********, an invoice for the second milestone payment ($2000) was issued and cleared.
  Holiday Season Communication
  Challenges arose when Ewurama attempted to schedule meetings during the holiday season, when our office was temporarily closed. Due to this, some meetings went unattended. However, ***** proactively informed Ewurama of the teams temporary unavailability and reassured her that meetings could resume once the team was back.
  Despite this communication, Ewurama expressed dissatisfaction and later stated she was no longer interested in proceeding with the project, requesting a full refund.
  Refund Policy & Resolution Efforts
  Ewurama was informed that a refund could not be issued, as the payments made directly correlated to completed and approved work. However, in an effort to find a resolution, our team:
  
  Offered to complete the remaining work at no additional cost, forfeiting the remaining milestone payments as a goodwill gesture, which she declined.
  Offered to provide all completed ********* files, ensuring she received all deliverables paid for.
  Despite these efforts, ******* remained firm in her demand for a refund.
  Final Position
  Praetors LLC fulfilled its contractual obligations by delivering the agreed-upon project phases and maintaining open communication. Ewurama was provided with multiple opportunities to continue the project or receive completed deliverables, all of which were declined.
  At this point, our final offer remains: we are prepared to provide all completed ********* files, as previously communicated.
  We trust this response clarifies our position and appreciate the BBBs time in reviewing this matter. Should further clarification be required, we remain available for discussion.