Complaints

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• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with Praetors LLC for the developement of a mood tracking application on 9/28/2024. I was first contacted by ***, who seemed to have a clear grasp of vision. After a few calls, and meetings, I was quoted a price of 6000 usd, split in 3 installments. I was assured tht they had a US based office and that they were not an offshore company, so I could meet in person at some point in the relationship. I paid the first installment of 2000 dollars , and work began on my app. I was introduced to ********* *****, the project manager and later, ***** *****, the business development expert, and later on *****, *********** assistant. A few weeks in, noted that it was difficult to get in touch with the project manager, and I expressed my concerns to her, and requested an in person meeting. She offered access to her ****** team calendar, telling me I could schedule a meeting any time I wanted to talk to her. I was fine with this arrangement. I paid the second installment as scheduled. However, I did not hear directly from the project manager after I paid the 2nd installment on 11/14/24 We continued to use a platform called Figma to go back and forth on edits. In the 4th week of December- 2/26/2025 , after sending over edits on the 12/22/24, I reached out to the ********* hoping to touch base on the edits I had requested and review my vision. I called every number available, and sent multiple emails to no respons. I finally scheduled a meeting on the calendar she had given me. No one showed up. I continued to call all the numbers i had. I later received a call from her assitant ***** telling me she was out until the 2nd of January. The 2nd rolled by with no repsonse from her. I continued to call repeatedly. I sent a message requesting a refund on 1/6/25. I heard fro ********* on 1/8/25. long story short, they refused to refund my moey and offered the half completed app. This is not acceptable. I want my money back.

  

  Business Response

  Date: 03/05/2025

  We appreciate the opportunity to respond to the complaint filed by Ewurama regarding the development of a mood-tracking application. ********************************* we take client concerns seriously and are committed to transparency in our processes and commitments.
  Project Background & Deliverables
  On September 28, 2024, Ewurama entered into an agreement with Praetors LLC for the development of a mood-tracking application. As part of our structured process:
  
  The client received and approved a User Journey Document and UX documentation before work on the ********* began.
  A Figma link was provided, allowing Ewurama real-time access to review progress and provide direct feedback.
  Ewurama had multiple points of contact, including a Project Manager *********** and an Assistant Project Manager (*****), ensuring smooth communication.
  Upon her approval of the *********, an invoice for the second milestone payment ($2000) was issued and cleared.
  Holiday Season Communication
  Challenges arose when Ewurama attempted to schedule meetings during the holiday season, when our office was temporarily closed. Due to this, some meetings went unattended. However, ***** proactively informed Ewurama of the teams temporary unavailability and reassured her that meetings could resume once the team was back.
  Despite this communication, Ewurama expressed dissatisfaction and later stated she was no longer interested in proceeding with the project, requesting a full refund.
  Refund Policy & Resolution Efforts
  Ewurama was informed that a refund could not be issued, as the payments made directly correlated to completed and approved work. However, in an effort to find a resolution, our team:
  
  Offered to complete the remaining work at no additional cost, forfeiting the remaining milestone payments as a goodwill gesture, which she declined.
  Offered to provide all completed ********* files, ensuring she received all deliverables paid for.
  Despite these efforts, ******* remained firm in her demand for a refund.
  Final Position
  Praetors LLC fulfilled its contractual obligations by delivering the agreed-upon project phases and maintaining open communication. Ewurama was provided with multiple opportunities to continue the project or receive completed deliverables, all of which were declined.
  At this point, our final offer remains: we are prepared to provide all completed ********* files, as previously communicated.
  We trust this response clarifies our position and appreciate the BBBs time in reviewing this matter. Should further clarification be required, we remain available for discussion.