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Business Profile

Handyman

J.S.M.E.C.C. Handyman Home Improvements

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with J.S.M.E.C.C on 3/24/23 for a bathroom remodel. In total I paid them $8,675.84 for labor, materials and as a down payment for a second bathroom remodel job that we have decided not to have them do because of the poor workmanship on the first job. I also spent $465.24 on tiles that I chose for the remodel. On 4/7/2023 I was told the bathroom remodel was complete and I was asked to pay the balance in full. I checked the bathroom and noticed tiles that were missing in places and that were installed crooked. I asked they fix this and they said they would before they left for the day. I paid the final bill believing they would do an good job. Later, I found the tiles that I asked to fix were still poorly installed with a patch job that looked messy with grout that didn't match the color of the original grout. When I inspected the work more closely I found more issues. There were many areas where the tiles were not fully grouted. The corners weren't grouted at all. There was no area that was caulked at all. Quarter round was used around the outside of the shower and there are cracks between the quarter round and the shower tile. The floor of the shower is not sloped toward the drain so water pools in the corner. Around the shower faucet there is a large gap where water can get behind the tiles. I had asked for cubbys to be made within the shower walls for soap and shampoo but this was not done. Instead two shelves were added but they had raw wood on the underside of them so that they would rot quickly. Some of the tiles were installed upside down so that the pattern on the tile was mismatched. There were pins sticking out where the spacers were. Some of the tiles were cracked. Around the drain there is a gap in the tiling work. The toilet paper holder was crooked. We asked for a refund of the labor for the shower install and materials as well as the deposit on the second bath but they haven't. Also, I found they clogged my sink.

J.S.M.E.C.C. Handyman Home Improvements is NOT a BBB Accredited Business.

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