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Business Profile

Restoration Companies

Ryan Restorations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into an agreement with Ryan K*****, owner of Ryan Restorations, in February 2023 to complete a small lake house remodel project at our vacation home located at **** ***** *** ****** *****, NY, 13148. The scope included Phase 1: demo of the existing structure to the foundation, removal of all debris; Phase 2 - Framing and dry-in including framing, sheathing, roofing; Phase 3 - insultation, windows, doors, and completion of mechanical and electrical to fixture; and Phase 4 - Finishing including a kitchenette and a half bath. The whole project of all four phases was supposed to take approximately 12 weeks. The original contract was for $23,432.86 including tax for Phases 1, 2, and 3. There was a $2,300 adder to these phases for some unexpected structural conditions. Phase 4 adder was $9,394.16, and a $2,869.89 adder for some miscellaneous activities in the main house.

    We are 19 months in, no Phase is complete, and he hasn't worked since March '24. There were false claims of work complete and materials received that were paid for and never delivered. I tried on multiple occasions to reset and do a task-by-task plan to finish, which he would commit to and never do. Just a whole mess of excuses. We also have reports from our neighbors of his employees coming over, sitting by the fire pit, smoking, drinking, and playing guitar, and then leaving again.

    We ultimately had to pay another company to come and at least remove the piles of debris he left laying around ($361.80). We also had the building locked since June and installed cameras. All his equipment is still there with no attempt to reclaim. Since that time, we have been trying to get reimbursed for, at a minimum, the monies paid for goods and services not received; initially he was telling us he was facilitating the $8,496.32 refund through square. He has now stopped responding.

    We have tried to find a lawyer to help us file a suit, but, since we are not local, we have yet to find someone to help.

Ryan Restorations is NOT a BBB Accredited Business.

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