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Business Profile

Countertops

Upstate Stone Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a quartz countertop and paid for it in full. The company measured and installed the countertop. It is beautiful and fits well, however, the seam is poorly connected. I contacted the company and scheduled for someone to come assess the problem today. I had to call the company and learned I was not on the schedule and no one was coming. The owner needed to see if he could fit me into the schedule to determine IF they can fix the problem. I want this company to fix the poorly installed seam, and I do not want to wait until the warranty expires. I have tried calling the office on different occasions and no one returns my call. The company has very poor communication or are working rapidly to make the money without making certain the job is done correctly. I paid a lot of money for this countertop, and I want it right! I still have not heard back from the company. Thank you.

    Business Response

    Date: 10/07/2022

    Response taken by phone:  I went over and fixed the seam, releveled it and polished the surface.  

    Customer Answer

    Date: 10/07/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ****** *******

Upstate Stone Inc. is NOT a BBB Accredited Business.

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