We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Restorations

Auto Restoration of Long Island

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Restorations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2020 brought in a 1976 ***** (GM pickup truck) to be restored. Paid $30,000 up front, told project would take approximately one year. Was clear did not have unlimited budget and should be updated on additional costs. ***** (owner of the business) didn't respond to texts, calls, or emails for almost a year. Stops by his facility in ********* were unhelpful as it was always closed. Finally, when my wife started incessantly emailing and calling him in 2022, he responded that there were delays due to COVID and that he needed $20,000 to finish the car. In July 2023, we met with ***** and explained again we were over-budget, and at that point need to finish the car and sell it to recoup some of the money we had put into it. He said the interior needed to be replaced and another $30,000 could cover interiors, radio, and anything left to finish. In September 2023 said car would done "around January 2024". On April 8, 2024 stopped by his repair facility (as he'd once again stopped responding to calls, texts or emails). He wasn't there, but someone showed us the car, which has no interior seats and isn't drivable. He later called and told us he's "out of pocket a lot of money" and needs $13,000 ASAP to finish the car. I reminded him in July 2023 we agreed there was no more money, and that the car was to be done within that last $30,000. We are now at a standstill,$80,000.00 out of pocket for a car that's not driveable. His invoices have been handwritten with total sums in excess of what we paid, and no detail on cost for parts or labor. We need help getting this resolved. From a review posted in 2022 seems this is not the first time he's cheated someone.

Auto Restoration of Long Island is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.