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Business Profile

Store Fronts

Long Island Storefronts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Store Fronts.

Complaints

This profile includes complaints for Long Island Storefronts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Long Island Storefronts has 2 locations, listed below.

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    • Long Island Storefronts

      60 Northern Blvd Suite 2 Shirley, NY 11967-2355

    • Long Island Storefronts

      P.O. Box 24 Manorville, NY 11949

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the Spring of 2023 we've had work for our doors costing two payments of $1,470 (April & may of 2023) making that one lumpsum of $2,940. In June of 2023 multiple door closures we replaced by Long Island Storefronts. The doors didn't seem to work properly after the replacement and we have contacted this company multiple times regarding the door closures.While on maternity leave during the Summer of 2023, my business needed more closures replaced. Since coming back from leave in the Fall, I've noticed that the closures not working properly and have been contacting Long Island Storefronts multiple times a week and for the last few months. Now reaching out to their vice president today, we hope we could hear some type of motion, however, we have a feeling we may not. With a cost of two payments, $1,985 & $2,035 ******************* payments) and still contacting the business regarding our doors, the warranty for these door closures is coming to a quick end. This is most definitely not how a business should run, or even be in business. Especially calling their office specifically asking for an employee that we have been in contact with (*******) and being told she will return our calls/emails. Well, it's July of 2024 and this is an exhausting year, regarding doors that really need proper fixing, especially with children going in and out of them and even causing danger with how heavy they are and how hard they close. This has now cost us more than $6,500 with fixing what clearly has already been replaced/broke by Long Island Storefronts. We are a nonprofit organization and a positive atmosphere for our local community and supporting our local community. We are beyond baffled with how a "professional" business has treated us, with being very flexible for and to Long Island Storefronts.

      Customer Answer

      Date: 08/20/2024

      Better Business Bureau:

      At this time, I have not been contacted by Long Island Storefronts regarding complaint ID ********.

      Sincerely,

      *********************

    Long Island Storefronts is NOT a BBB Accredited Business.

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