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Business Profile

General Contractor

R & N Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This contractor is supposedly doing a complete siding job of our house. I gave him an initial deposit April 11, 2023. He verbally said he was going to begin the siding job July 17, 2023. He did not begin anything until September 20, 2023. His company has put on some of the fan fold insulation and some of the sofet fascia. The last day the company was here was November 10, 2023. I have tested and called several times since then. Have not seen anyone to continue working nor a phone call. This company is not a reliable company The owner in Nate Goot. He lives on Rt. 60, Sinclairville, NY. ###-###-####. We are beyond annoyed with them.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 15th, 2023, my wife and I signed a contract to have our bathroom and kitchen remodeled at a cost of $29,910.00. I gave Nate a check for $9,000.00 on March 17th, 2023. Work started with the bathroom and floors (bathroom and kitchen). By the middle of April, the cupboards on the inside wall of the kitchen including the built-in stove and oven were removed leaving us with only our microwave to cook with from that day forward. We have both only gotten promises since then. I have been calling or texting everyday the last couple of months. The whole time their construction trailer has been setting in our front yard. So far, we have paid a total of $23,000.00.

R & N Customs is NOT a BBB Accredited Business.

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