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Business Profile

Gardening Stores

Orchard Valley Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Madam or Sir,

    We placed online Order No. ***** with Orchard Valley Supply for two five-Gallon buckets of Doc Farwell’s Grafting Seal on the morning of 11/15/2024, after calling for a check stock. I was told over the phone that there were more than five pieces in their warehouse in Tacoma, WA, which is a three hour drive up I-5 from our farm. There is a shipping restriction for this product for frosts, which I waved because of the short distance and local area weather report. We received a shipping notification the afternoon of the same day. It is now the afternoon of 11/25/2024 and it still has not been delivered.

    On Tuesday 11/18/2024, I requested the LTL carrier’s information, along with a waybill number to track the shipment. The next day I received an email stating that it was necessary for them to reach out to their warehouse in Washington for such information. A week later, I still have no information and no product. Needless to say, I’ve become very suspicious of this transaction.

    If the order actually shipped, immediately provide tracking data and a copy of the BOL. If it did not ship as claimed, cancel it, return our money in full, and provide confirmation.

    Sincerely,

    *** ******

    Business Response

    Date: 12/11/2024

    We have resolved this issue with the customer. The shipment was delayed which was our fault, and not typically with our standard shipping policies. Unfortunately, mistakes do happen.Since this delay, our team has been in communication with **** Originally the initial order was refunded, and upon talking more with our stores, another order was placed and shipped out to ****

    Customer Answer

    Date: 12/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ******

Orchard Valley Supply is NOT a BBB Accredited Business.

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