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Business Profile

Family Practice

Dr. Deanna Sandor MD

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to receive a refund of $25.00, from a copay that was taken. I am on ******** and do not require a copayment. This happened August 10, 2022 I've called every week until September 28, 2022. When i had a follow up appointment with Dr. *********************** I asked what was going on since I kept getting the runaround from her office staff. She claimed she had no idea what was going on, I told her I will have to report her to my insurance and she stated "We are not doing anything illegal here, no need to do that." She said in two weeks her advisor will call me, never did. I did end up reporting her to my insurance. Also she apparently closed her practice that week of September 28, 2022, without letting me know. Totally unprofessional Dr. I have ever met in my life. How are you in practice for so many years and got away with such fraud is beyond me. I am sure I am not the only victim.

    Business Response

    Date: 11/14/2022

    In response to the above mentioned complaint, I have been in practice in the *****************, Town of ****** for 46 years and the day that I retired I received my first complaint for the sum of $25.00.

    Thank God, it was not for patient care.

    *************************, a new patient was seen in my office and in error my staff asked for a co-pay of $25.00.

    ******* made me aware of it upon her return visit at which time I told her that I would speak to my medical ****** and and if it was indeed an error that I would refund it to her.

    A refund was issued to her on 10/12/22 check number ****.

    As for my retirement, my patients were notified of my retirement  forty (40) days prior to closing the office for patient care on 9/30/22.

    I was in office another month winding down the business through 10/31/22, during which time I was available to help with any other issues.

    This incident  truly was an innocent glitch.

    Sincerely,

    ****** ******

Dr. Deanna Sandor MD is NOT a BBB Accredited Business.

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