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Business Profile

Home Improvement

Window Depot USA of Lower New York
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had windows installed that were never weather proofed, and in addition, they did a horrible job filling in the gaps (I have photos). I've been dealing with this company for over a year, and the last time they came they didn't complete the job.

    Business Response

    Date: 09/14/2022

    Window Depot Usa of Lower New York Has been making thousands of  Happy Customers for over 11 years now.

    That being said, 

    We have been to this customers house about ***** times in the past 2 years attempting to please her.

    We will continue to try, but with over 40 years experience in the industry not sure we can.

    We will keep you posted

     

    Customer Answer

    Date: 09/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     They have NOT been to my house ***** times.  There were no attempts to fix the window in the living room that was NOT insulated, and does NOT fit.  The owner finally responded and is scheduled to come to my home on 

     9/22.  However, the last response from this business is terribly inaccurate.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 10/20/2022

    Thanks *****,

    For Your patience and we are glad we were able to take care of repair at home!

    You have been extremely nice and understanding and we appreciate that.

    ******

    Customer Answer

    Date: 10/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I appreciate your attempt to resolve the issue after two years of numerous calls and complaints, and several times being dismissed by the business.  I do appreciate you coming to my home and attempting to fix the issue, however, the windows are not keeping the cold air out.  Whatever the reason, the area near the windows are cold, and I can't sit near them.  I do not feel like this issue is resolved. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

Window Depot USA of Lower New York is BBB Accredited.

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