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Business Profile

Parking Facilities

Purchase Park 2 Fly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Purchase Park 2 Fly's headquarters and its corporate-owned locations. To view all corporate locations, see

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Purchase Park 2 Fly has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased parking for my trip from May 15-May 19. Upon arrival on May 19th, I was sent a link to click once I was ready for pick up. My party waited 40 minutes to get picked up which is completely unacceptable. The shuttle rode by us the first time because they were full as they picked up another group instead of us. We watched the tracker, and the time kept going back. Eventually we were picked up. I was also guaranteed a car wash while my car was parked. However, I did not receive a car wash. I am very disappointed in the service, especially when I paid the remaining balance prior to being picked up.

      Customer Answer

      Date: 06/16/2025

      Better Business Bureau:

      At this time, I have not been contacted by Purchase Park 2 Fly regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved parking at Purchase Park 2 Fly on May 2, 2025 and paid $109.39 in full by credit card. I am a former student at this college and we get a discount of 50%. This is the second time this has occurred with this company and it's always a heavy lift to get the refund. I had to call repeatedly during the week/weekend of May ***** to speak to the manager, but finally another employee was able to assist and supposedly issued the refund, even calling me back minutes later to let me know he put it through. I have yet to receive the refund, however. When I just called a man picked up and said I'd need to call back because he was too busy and when I asked when I should call back he abruptly hung up. I have emailed this company twice with no response. It would be a great service for the local community if it weren't for the lack of professionalism. If you have an email address, use it! If you offer a discount, allow customers to upload proof online and charge them accordingly OR provide a refund when they check in for parking.I am reaching out in an effort to get my refund of approximately $55-60, depending on tax.

      Customer Answer

      Date: 06/15/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Purchase Park 2 Fly has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** **********

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, July 29th, I went to the ************* location to park my car and use the shuttle to get the *********** terminal 8 for my flight. Upon arrival the lot had a group of people waiting and more arriving by the minute. After 10 minutes we were informed that a driver did not report for work so they only had one driver. There were over 20 people waiting which would've resulted in us not being able to get on the first shuttle and being late for our flight. We ended up having to take a Lyft to arrive at the airport on time and clear TSA in order to catch our flight. Upon return from our delayed flight on Monday, August 5th and waited 30 minutes for a shuttle while another woman at the same terminal was there before us and waited 45 minutes. I would like reimbursement for my Lyft since I would've missed my flight waiting fir a shuttle to arrive. The company did nothing to rectify this issue.

      Customer Answer

      Date: 08/31/2024

      Better Business Bureau:

      At this time, I have not been contacted by Purchase Park 2 Fly regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/02/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21rst I chose to park my car with Park 2 Fly JFK. I arrived back from vacation on June 29th. Everything appeared normal with my vehicle. Before leaving my hotel I looked in my glove box to retrieve a card that I intended to mail and saw that it was ripped open and a 50 dollar gift card was stolen from inside the card.

    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Severe damage to car tire/wheel while parked in facility. Repeated contacts, starting as soon as the car was received with damage, have been ignored.

      Customer Answer

      Date: 05/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by Park 2 fly regarding complaint ID ********.

      Sincerely,

      ***********************************

    Purchase Park 2 Fly is NOT a BBB Accredited Business.

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