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Business Profile

Cell Phone Supplies

A3 COMM Verizon Wireless Authorized Retailer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my phone that I have with Verizon. I called Verizon to get a new phone. I have been a Verizon customer for over ************************************************************************************* because I was a longtime customer. The representative told me she was gonna give me a $600 credit for a new phone I accepted offer. The representative told me she was gonna open up a new line to give me that credit and to close that new line after that month. The representative told me my next bill would go up $45 and to cancel the new line after a month so that my bill would go up $17 a month going forward. My bill went up over $250 in the first month and on the second month Im being charged $1200. I have called Verizon five times and they tell me there is no records of this recording. So my responses they dont have a record of me accepting a new phone. They will not give me a credit and they have taken away from me over $1800 that I was promised I wasnt gonna have to pay. After I talk to a representative they tell me they will give me a call back but they never do all Im asking is for my credit back, but they will not respect that because they say theres no records of my call accepting the new phone.

    Business Response

    Date: 01/01/2025

    The customer in question is not in our data base of the store in question. *** let the customer deal with the store he visited.  We tried to contact customer to advice him to contact right department but could not speak. We left voice message for him.

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Verizon because I wanted to pay off a device and cancel service. The agent kept on and on about trying to offer me a different plan to stay. I refused any changes and told them that I just wanted to pay off my phone. The next day, I realized my plan had been changed without my consent by the agent. I contacted Verizon and was upset because my plan was changed and I wanted it changed back. Now I am paying more than I was paying prior to them messing up my account and changing it. I should be paying significantly less since I paid off the device, I was making monthly payments on.

    Customer Answer

    Date: 05/03/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding A3 COMM Verizon Wireless Authorized Retailer has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** ****

A3 COMM Verizon Wireless Authorized Retailer is NOT a BBB Accredited Business.

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