We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Service

Tri-M Pool Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Adam C

    Date: 07/02/2024

    Over the two years that I had used TRI-M Pools to maintain my pool, they were supposed to clean the filters regularly as part of any proper pool maintenance. Their records indicate that they cleaned the filter cartridges in 2023. Upon my taking the pool filter apart in June 2024, I discovered that they had not cleaned the filter at all. They were extremely filthy. I cleaned the filters and can only say the local car wash has cleaner filter cartridges post-cleaning. I ended up replacing the filters at a cost of nearly $1,000. I notified TRI-M via email that I was discontinuing pool service in May 2024 and they had not cleaned my pool since. Out of nowhere at the first of July, two of their service crew show up at my pool to add salt! The pool chemistry is near perfectly balanced. Fortunately, I caught them on my security system and was able to stop them. It only took threatening to call the Southampton Town Police (which I did) and triggering the house alarm to get them to leave. What could be worse? Why am I leaving this review? They turned up the pool heater to 90 degrees (which they did not return to the previous setting). Therefore, I know they were at the pool equipment. The Saltwater Chlorine System control box is on the fence by the pool heater. They did not even bother to check it before opening a bag of salt ready to pour into the pool. The indication on the system was 3,500 ppm, which would indicate to any professional pool maintenance person that SALT WAS NOT REQUIRED. The operating range is 2,700 - 3,400 ppm. Manually, the water tests at 3,200 ppm. What pool maintenance professional adds salt or any chemical for that matter to a swimming pool without first testing the water???

Tri-M Pool Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.