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Business Profile

Used and Rebuilt Auto Parts

Cadillac International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first purchased a flex plate for **** at Cadillac International on January 27, 2023. This is an expensive item, I paid $270 for it.We had rocky ******* from the start, after about 10 days I reached out to inquire about when I would receive the product. **** informed me that he had 2, just had to find them and determine which was better. After a month, the flex plate finally arrived.I wasn't happy upon opening the package, I noticed several oddities. The plate looked to have been freshly spray painted with considerable red/orange rust dust. Which is ironic considering **** said one was *****. Second, several of the gear teeth were missing, smashed, or damaged. And third, it was marked for a 65 on the back when I was told it came off a 66.I contacted him immediately with highlighted photos to demonstrate the damage. I had 2 separate mechanic shops tell me it was past the point of operation. I tried several times to rectify the situation with **** (owner) via email and telephone until he stopped answering my calls or emails. It was only once I called from another phone that he answered.After my most recent call I emailed him once more to confirm his intentions of refunding my bank account, at which point I would send the plate back with tracking. I don't expect payment until the plate is returned, I just want it in writing after his dodgy behavior. **** acknowledged his lack of response with several excuses and was dismissive of anything I said. I tried to rectify the situation with **************** but somehow he was able to negate that fraud protection. I have no other avenues at this point for remediation.

    Customer Answer

    Date: 05/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Cadillac International is NOT a BBB Accredited Business.

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