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Business Profile

Garbage Removal

Suburban Disposal Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Suburban Disposal Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Suburban Disposal Corporation has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this company $280 in advance for 6 months of garbage removal using their provided garbage tote and recyclable tote. The service day is supposed to be Wednesdays. As of yesterday, Wednesday 2/12/25, my garbage has been sitting on the curb for 3 weeks and is now overflowing! I’ve called the company and spoke with a very rude woman named Sharon several times over the last week after not being serviced the first two weeks and she assured me someone would pick my trash up over the weekend or Monday the latest. Here it is Thursday 2/13/25 and my trash is still sitting on the curb overflowing!! They accused me of not having the trash on the curb so I emailed Sharon a picture (attached). Initially she refused to even let me speak with anyone else when I asked for a manager or supervisor. Finally she put me on with an office manager after she claimed there was no manager or supervisor to speak with! I need them to take the trash from my curb- I paid them in advance to do so!! And at this point I’d like to cancel service and request a refund before dealing with this unprofessionalism any longer!!!

      Business Response

      Date: 02/21/2025

      Dear Sir:I have reviewed complaint # ******** and have reviewed the information sent and our files on the matter.  We sincerely apologize for the inconvenience caused by the missed pickups during the first three weeks of your service, which began on January 29, 2025. We recognize that this was not the level of service you expected or deserved.To address this issue, we issued a total credit of $36.88 to your account:$24.57 credited on February 11, 2025, for two missed weeks.$12.29 credited on February 13, 2025, for an additional missed week.Additionally, on February 13, 2025, our records indicate that service was provided. Following the BBB complaint, we ensured that your service was completed on February 19, 2025. While your equipment was not placed at the curb that day, we instructed our driver to complete the pickup as a courtesy.We genuinely value your business and would love the opportunity to continue serving you. However, if you would prefer a full refund, we are willing to honor that request.To prevent similar issues in the future, we have addressed this matter internally, conducted retraining with our staff, and reinforced our commitment to prompt and efficient service resolution. We have also reached out to you via voicemail in hopes of discussing this further.Please let us know how you would like to proceed. We are committed to resolving this matter to your satisfaction.Sincerely,Jeff M********Operations ManagerSuburban Disposal Corp.

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around July 5, 2022 Suburban Disposal claimed we were $55.24 in arrears, suspended our garbage service, and stated we would need to pay $25 to reinstate the service. On July 13 we paid the $55.24, and on July 29 we sent them a letter saying we were no longer their customers. They mailed us a bill which we received today, 9/9/22, for $261.20 for services they never provided to us. They also state they will take us to a collection agency. Please help us convince them to go away and leave us alone. We do not owe them any money.

      Business Response

      Date: 09/21/2022

      September 21, 2022
      Better Business Bureau, Inc.
      100 Bryant Woods South
      Amherst, NY  14228
      RE: ID #********

      Dear Sir:
      I have reviewed complaint # ******** and have reviewed the information sent and our files on the matter.  There is a slight difference in what is in our files and what was presented to you. 

      Our records indicate that on 9/12/22 the account was showing a zero balance.  

      Suburban Disposal is proud of the quality of service it provides to its customers.  We take very seriously the way we do business and how our drivers are trained to provide the service and in no way will we accept less that that high quality.  We do recognize that mistakes may be made by Suburban personnel and that customers sometimes misunderstand the goals we strive to obtain.  It is the job of Suburban management to educate both employees and customers.  Therefore, I take responsibility for any problem and will strive to rectify this situation and any other case in the future.

       Sincerely,

      Jason H**********
      General Manger 
      Suburban Disposal Corp.

       

      Customer Answer

      Date: 09/23/2022

      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me. 
      Regards,
      ******** *********




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