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Business Profile

Bottled Water Companies

Abbey Ice Co Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water Companies.

Complaints

This profile includes complaints for Abbey Ice Co Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abbey Ice Co Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I lived in northern **********, Abbey Ice delivered my water to my home. I had to pay a bottle deposit for the service. I moved and canceled my service with them. They picked up the empty bottles in November 2022. They told me I am owed my deposit back and would send me a check the Saturday following the pick up. I have now called at least twice a month and given them my information every time. Each time, I am dismissed and told that when she comes in, shell write your check. They have my name and address. I called again on 4/15/23 and left a voicemail saying this is my final attempt at getting my money from them before I go to BBB. On Sunday, someone named ***** called and left a voicemail asking for my name and address. I called them back on Monday, 4/17/23 to give that information. However, when I called, the man on the phone knew my address and where to send a check, and again said, when she comes in, shell write your check. I have been trying to collect my money since November. I was promised it would be sent that week. It is now five months later and the company is becoming more rude and dismissive.

      Business Response

      Date: 04/26/2023

      To whom it may concern,
      Please be advised that our customer, *****************************, is completely correct in her description of the issue concerning the delay in her receiving the bottle deposit that was due her.
      I placed a call to ******************** last evening and left a message apologizing for both the delay in remittance of her deposit and more important, to express my regret that she was treated so disrespectfully. We will certainly address that issue.
      Check #***** for $33.00 (the amount our records indicate) was written and mailed last night.
      Thank you for bringing this matter to our attention and for your assistance in resolving this.
      With our apologies to all,
      ***********************************
      ABBEY ICE CO. INC 
         
         

    Abbey Ice Co Inc is NOT a BBB Accredited Business.

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