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Business Profile

Garden Center

Supreme Mulch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 9th, 2024 Supreme Mulch started a job putting soil first and then mulch throughout my home in *********. Leaving the job unfinished Supreme Mulch was supposed to come back Wednesday April 24th, 2024 with additional mulch, but postponed appointment until April 27, 2024. I explained, I wouldnt be at home that day due to a funeral and *******************, owner of Supreme Mulch, assured me that his crew was professional and I didnt need to be at home and it would be done. Nothing occurred, job was not completed. I explained to *** that I needed the job done and that he was fully paid already. *******************/Supreme Mulch, lied to me told me that he would finish job, that he spoke to his crew supervisor ***** and was aware job was incomplete and would finish. On Saturday May 18, 2024 Supreme Mulch dropped a pile of mulch in my driveway. I texted supreme mulch on Wed May 22, 2024 regarding the unattended mulch pile and asking to finish job, no answer. Supreme Mulch, ******************* never showed leaving a pile of mulch in my driveway from May 18, 2024. Texted him again on May 29th, 2024 basically telling him if he didnt finish job I would reverse charge, still no answer. So, I hired a third party to finish. Keep in mind Supreme Mulch is fully paid with all the extras he ask for and charged my credit card on April 17, 2024. I know he gets text messages because its how we communicated prior. *******************/Supreme Mulch by design, make it difficult to communicate. You cannot find an email or website way to communicate with Supreme Mulch and the only reason I had his cell phone to text is because ******************* called me on it. I even tried ******** but couldnt message. Additionally, besides not finishing job and getting fully paid, Supreme Mulch has never given me a receipt for work purchased after asking for receipt numerous times. Have no receipt for what I even paid for, which I know NJ has laws against this behavior. Have all texts saved, not enough upload

Supreme Mulch is NOT a BBB Accredited Business.

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