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Business Profile

Moving Companies

A&T Moving and Hauling Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AT and T moving was hired to move us on 7/25/22 to take our furniture and a few boxes from my apartment to our new house around the corner.One of the men disassembled my sons crib. They let me know about any damage to furniture prior to moving it so they would not be held liable. I knew about scratch marks, no other issues were mentioned.I checked on the progress of the crib assembly, and he was putting on the front bottom piece upside down. I told him it was wrong, and provided the original instruction manual (which has English and Spanish instructions) for the product. He ignored it completely, and left the instructions across the room. The fully assembled crib was completely wrong. The back panel had a sticker inside bottom that was facing out, the front piece I told him was upside down was still upside down, and I was notified there was a s**** missing that the man blamed me for. They never mentioned a s**** missing when it was taken apart because it wasnt missing. They also checked the truck to see if it had dropped and found part of the assembly there. There were other screws in the wrong locations (pictures). The thing was just put together completely wrong.The crib transitions to a bed and is now ruined as the man used a power drill and stripped the top screws (pictures). He couldnt even get them out and didnt bother to apologize or offer a solution other than for me to buy a tool to remove them and get new screws. I contacted Art the same day to complain about this and was promised a check as meager compensation and received nothing in over a month. He doesnt respond to messages or phone calls.

A&T Moving and Hauling Inc. is NOT a BBB Accredited Business.

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