Complaints

This profile includes complaints for Elon Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Elon Property Management

  null Spring Valley, NY 10977

• 

  Elon Property Management

  501 Chestnut Ridge Road, Suite 301 Spring Valley, NY 10977

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a application fee 2 months and some days ago and I finally received it in October with it dated for September I have called their cooperate office many times no response the actual apartment complex front office clerk i have visited 2 times out of the issue and I keep getting the run around the check is declining I dont know why but they have still not solved this problem after they called and told me about them not having what I applied for I asked for my money back due to false advertisement they told me yes its been way to long for a fee of 75$ im over the whole situation I just want my money back because I never got an apartment with them.

  Business Response

  Date: 11/28/2022

  The Application was cancelled on 09/13/2022. 4 days later a complete refund in the amount of $75 was processed and mailed. We contacted ******************** and she said she attempted to cash the check in ******* and her mothers bank account. From *******s list of checks they cash it doesnt appear that they handle business checks. Im sure a bank wouldnt cash it if she doesnt have an account with them. If she doesnt have her own bank account she would need to either take it to **** of *********** issuing bank)  branch or a check cashing service.

   

  Thank you for your help in getting this resolved.

   

  ****

   

   

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Reguardless of where my check is cashed IF I had it, should be cashing no problem Ive tried cashing it more than 3 times it shouldnt take of all that to cash a check that I didnt even pay in that form in the first place. It was distributed off of my debit card so I would greatly appreciate it if the business would show some type of accountability with the situation and issue another check or even put it back on my debit card. We wouldnt be here if there was not any false advertising being done ! 
  

  Thank you, 

  ****************************;

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************