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Business Profile

Wholesale Upholstery Fabric

Tubav Ventures Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Upholstery Fabric.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vant Sold wall panels that are defective and will not call me back to resolve the issue, I have attempted to call the 800 number during business hours for a week straight only to find that the voicemail says they are not open when in fact it is during working hours, I have also sent MULTIPLE emails requesting contact to try to resolve the issue of having multiple panels that do NOT clip into place, to no avail. the company flat out does NOT reply.

    Business Response

    Date: 02/27/2024

    Dear BBB,

     

    We received your complaint, We are open daily Mon-Thursday 9-5 and our phone line are operational as well, we are not sure why the customer has been unable to reach us, On Fri we are only open until 12pm. they have tried to reach us then, we have received an email over the weekend, please note that our team gets back to work on Monday, we do not answer CS email on Saturday and Sundays,, as soon as we got back to the office we replied to the customer, and we will resolve and replace any damaged or defective items as we usually do.  Please find our communication with the customer on Monday Feb 26th.

     

    This seems like a regular CS issue that can and will easily be handled.

     

     

     

Tubav Ventures Corp is NOT a BBB Accredited Business.

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