We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabinets

delocon Wholesale Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for delocon Wholesale Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

delocon Wholesale Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Terri o.

      Date: 06/02/2023

      Terri o.

      Date: 06/02/2023

      I ordered new kitchen faceplate for my kitchen cabinet and a new utensil drawer faceplate. I was told it was going to take 7-8 weeks for it to be done. I was also given the option of paying an additional 30% upcharge to have in expedited. I was told if I paid the additional 30% it would be ready in 2-3 weeks. I went ahead and paid the uncharge. This was on March 14, 2023, as I put a deposit down then. I still did not hear from them after four weeks, so I called them on April 13. I was told it status was not known and someone would get back to me. The owner was out and his rep did not know when he'd be answering or checking his texts. I received an email on April 25 saying they were trying to get me a discount because the doors were not rushed. I only wanted the 30% taken off, as I was paying for a service I did not receive. It was now six weeks after I placed the order. The final install date ended up being May 1. One day shy of seven weeks. Again, I was quoted 2-3 weeks if I paid the extra 30%. I paid it, and Delocon did not deliver, expecting me to still pay 20% of an expedited service I did not receive. I am not sure why I was expected to pay any amount for an expedited service that the Delocon representative stated to me. I won't even go into the "special charge" I was going to be charged because they were coming all this way just for me, yet the installer told me he was going to the town further north after me. I'm assuming they were charged too! Not very transparent or customer friendly. I won't be using Delocon again.

      delocon Wholesale Inc.

      Date: 06/05/2023

      As a business that has been providing product and services for over 30 years, we take our customer service and pride in the products we sell very seriously. We work hard to make sure that our customers are satisfied. We felt the reduction of the upcharge due to the vendor’s increased production time was fair, as it was out of our control. Install dates are never included in the estimated production time of our vendors, and this information was provided to the customer. The special trip charge was removed since we were ultimately able to schedule the installation while in that area. We are troubled to hear the customer is not happy with those adjustments. We reached out to this customer, prior to this review, explaining our position and asked her to call us if she had any further questions. We have a good reputation in this industry because our customers are happy with the personal attention we provide and the final finished product. Many of our new customers come to us from referrals from prior satisfied customers.

      Terri o.

      Date: 06/05/2023

      The company's response that the 10% reduction being fair is NOT fair! The full 30% was fair. The rep told me 2-3 weeks. I should not be punished for the rep not knowing the correct lead times. My fault for trusting his word. The only reason the special trip charge was removed was because I called them out on it. If I had not asked the installer where he was headed next, I never would have known it was not a "special trip". I was told there was nothing else I could do, so I am paying the remainder of the bill, yet feel I need to warn other potential customers that you cannot trust what the reps of this company say and to watch out for fake " special trip' charges.

    delocon Wholesale Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.