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Business Profile

Excavating Contractors

J & S Blue Collar Services
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2024 - Joey B***** from J and S Blue Collar Services was hired to power wash and seal my patio. He ruined my patio by sealing it improperly. He came back out 2 days later to "fix" and made it worse.

    Business Response

    Date: 06/13/2024

    This is already taken care of. 

    Business Response

    Date: 06/14/2024

    BBB spoke to the business and the following was relayed:

    I had multiple communications with the customer to try and resolve. There were pre-existing spots that we pointed out after pressure washing and the customer said to just seal over. After sealing, the customer then blamed the spots on the business. I went back and redid to which the customer said it was fine. Then the customer filed the complaint. I contacted her and offered her a partial refund of $600 which she refused/declined. I also offered to pressure wash for free which she declined. I have tried to resolve this reasonably.

    Customer Answer

    Date: 07/17/2024

    Better Business Bureau:
    They are outright lying. There were absolutely no pre-exisitng spots anywhere on my patio. They never offered me any sort of refund AT all, much less any free services. I have our entire text exchange to prove so.This is beyond arbitration at this point.  I have obtained an estimate to repair which will cost upwards of $5k.  I have turned over everything, including our complete text exchange to my attorney who will be handling this matter from this point forward.They had every opportunity to refund, which they refused (I also have proof of that as well).  We will let a judge decide from here.

    Regards,

    **** ******

J & S Blue Collar Services is BBB Accredited.

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