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Business Profile

Hotels

Microtel Inns & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes, my house burnt on April 1st 2024 so I got relocated to the microtel in Springville and the hotel manager is not very good with customer relations. I have two dogs that have CCL issues. Also, she will not move me to the first floor so I don't have to get surgery done on my dogs. I would like this manner resolved before I leave the motel or I would like my insurance company to be reimbursed for my stay because I'm not where I need to be or where I want to be and the motel manager has it out for me and another tenant in the microtel. Both the regional manager and, the manager at the hotel are both not good with customer relations? Today I had to pick up part of a joint on the floor because the manager wouldn't do it. The regional manager won't even return my phone calls

    Business Response

    Date: 04/17/2024

    Good Afternoon, The guest in question actually moved rooms several times. After the last move she was told we couldn't keep moving her as we have to deep clean every room there are pets in. She was put into a suite which is our largest room at that time. The room was on the 2nd floor, but we do have an elevator. Also, we have explained our pet policy and that pets can not be left unattended in the rooms. We had several guest complaints from the dogs barking. We also explained everything to her insurance company who had contacted us.  The guest did reach out to me via text message. I did try calling her back several times. The last time she answered the phone, stated she couldn't talk and hung up. I never received a return phone call or any other messages from the guest. The guest checked out yesterday, April 16th.  We feel like we went above and beyond by accommodating her move requests several times. Please feel free to reach out with any further questions or concerns via email or phone, my information is listed below.  Thank you, Tammy I***   Regional Manager    *****************

    ************  

    Business Response

    Date: 04/17/2024

    Good Afternoon,The guest in question actually moved rooms several times. After the last move she was told we couldn't keep moving her as we have to deep clean every room there are pets in. She was put into a suite which is our largest room at that time. The room was on the 2nd floor, but we do have an elevator. Also, we have explained our pet policy and that pets can not be left unattended in the rooms. We had several guest complaints from the dogs barking. We also explained everything to her insurance company who had contacted us. The guest did reach out to me via text message. I did try calling her back several times. The last time she answered the phone, stated she couldn't talk and hung up. I never received a return phone call or any other messages from the guest. The guest checked out yesterday, April 16th. We feel like we went above and beyond by accommodating her move requests several times.Please feel free to reach out with any further questions or concerns via email or phone, my information is listed below.Thank you,Tammy I***Regional Manager*****************###-###-####

Microtel Inns & Suites is NOT a BBB Accredited Business.

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