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Business Profile

Air Conditioning Contractors

HomeServe of Staten Island

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by HomeServe of Staten Island regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 new boilers from HOMESERVE in Nov of 2023 that were serviced 5 times before their technicians determined that a 5" exhaust pipe was too small to keep the unit running, something they should have known. They told me I needed a 4" drain pipe moved by my plumber (at my expense) so they could install the larger 7" exhaust, at their expense since it was their mistake. My plumber called HOMESERVE for the details and was told that I am responsible for the cost of all the repairs even though they told me they would cover he exhaust due to their error. For the last 3 months almost every morning I have had to reset the safety switch so we can get hot water and heat. I have been given a complete run around since this nightmare began. Please advise me on how to get some recourse in this situation.Thank you

    Business Response

    Date: 04/04/2024

    We are in receipt of the complaint filed by ************** and regret to learn of his dissatisfaction.HomeServe *** places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously.

    Following the submission of their complaint, *** and ************** were contacted by a representative from HomeServe's Office of the President on April 4, 2024. During this call, the receipt of the complaint was acknowledged. *************** asked for a return contact number and indicated that ************** would reach out to the representative from the Office of the President to further address the complaint.

    The OTP representative will investigate the complaint and liaise with ************** to reach a satisfactory resolution.

HomeServe of Staten Island is NOT a BBB Accredited Business.

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