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Business Profile

Air Conditioning Repair

Air Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted a previous phone number to an HVAC company I did business with a few years ago ************* an answering machine came on and redirected me to another business since they were no longer active. They referred me to Air Cooling **, they came by within a half hour and check the unit. They removed the motor and told me they had to get a new part before testing the unit, they charged me $85.00 for the visit. The next day I discovered I still had ********************* I called back Air Cooling ** to ask for my part to be returned because I had insurance and they could not use their company to handle the situation. They then said they had to charge me $225 dollars to bring back the motor. I asked them why because I paid them the initial $85.00. They said for time and materials. They did not do anything but remove the motor. They insisted on collecting or they would not bring back the motor. They only wanted cash and when I asked for a receipt that charged me $240.00 and on the receipt they did not add in the initial $85.00. This was very in-just. The new company told me they could have taken a picture of the motor instead of taking it with them. This was very unprofessional and deceitful.

Air Cooling, Inc. is NOT a BBB Accredited Business.

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