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Business Profile

Auto Accessories

CarCoverUSA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Custom Dash Cover. The product arrive 2 weeks later 4/24/2025 and it does not fit. Can not return without an RA. No contact info provided to arrange for a return. A ghost company.

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 11/30/2023

    *********************
    ***** ****************
    ********** ** *****
    ******* ****** **************
    ******* ****************

    Part shipped exactly on time, customer provided a invalid email, so received no order info.

    Called customer numerous times and he stated he would pay, as of today he still has not paid.

    This account has been sent to collections and will remain in collections until paid.

    thank you,

     

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
    They sent a reference # and will accept the return minus 20% which is better than nothing
    Sincerely,

    *************************



     

    return the rear cover. I want to keep the front cover and return the rear that does not fit.

    Business Response

    Date: 11/28/2023

    Was working to help this customer, 

    now they have filed a complaint so you can deal with the BBB

     

  • Initial Complaint

    Date:11/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Placed:9-27-2023 Order Received:11-5-2023 *Took way too long to arrive.*Package was absolutely filthy. *Contents inside package were thrown in the box, no packing peanuts, etc *Asked for a $100 credit back on my card to avoid BBB. Was told no very unprofessionally.E-Mailed company for a $100.00

    Business Response

    Date: 11/22/2023

    ***********************************
    ** ********
    ****** ** *****
    ****** ****************** 
    ****** ************

    This is true *********************************** did try to extort **,

    He threatened to file a BBB complaint if we did not send him money.

    *********************************** did not provide any proof to support his claim of receiving a dirty item, no photos only rude threats & insults.

     

     

     

     

  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    Business is threatening legal action after leaving them a justified negative review on the BBB website
    Business sent the wrong item to me and is making no effort to resolve the issue

    Business has resorted to name calling, stating that I am "as dumb as they come" in their official response to my complaint

    Business falsely stating that I am "harassing" employees by contacting them in an effort to resolve my issue. In actuality, no form of harassment has occurred - only attempts to have my issue resolved. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 09/07/2023

    ***********************
    *** ****************
    ************* ** *****
    ****** ********************
    ****** ************

    Confirmed this has been sent to our legal **** as *********************;placed a order 2 years ago, on 8/16/2021 contacting & harassing us now us now saying he received the wrong cover.

    *********************** received the exact cover he ordered 2 years ago, on 8/16/2021 as per the order receipt,

    *********************** was advised that he received exactly what was ordered 2 years ago on 8-16-21, sent copy of the order receipt and also advised *********************** that is the only cover per his vehicle, 

    *********************** dissembled his entire vehicle, changed the seats, than tried to blame us, 

    He is being sued for posting a false negative review & harassing our employees when told to cease & desist contacting us numerous times,

    *********************** is about as dumb as they come, he even followed up on the lawsuit so we had to further explain it takes time, we submitted the info on the false post to ****** & they require 90 days to process.

    *********************** was advised this was all done online & there would be no court date, this moron than reply's back that he cant wait to see us in court. 

    ***********************
    *** ****************
    ************* ** *****
    ****** ********************
    ****** ************

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     We recieved a 2006 per images on packing slip and tag on the back of mat.   Per email conversation, return lable was to be provided

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     
    which we provided on 2/12. The company stated the mat is correct and I dont know what kind of vehicle I drive. The lable on the mat clearly shows it is for a 2006 and we own a 2007. They refuse to remedy the problem.

    Business Response

    Date: 02/13/2023

    *************************
    Address: *******************************************************

    Customer received Exactly what she ordered, a dash cover for a 2007 Chevrolet Silverado **** Classic,

    customer does not have a 2007 Chevrolet Silverado **** Classic, and thats why it does not fit.

    This was explained to her & her husband over & over numerous times, 

    they just refuse to accept the very simple fact that they do not have a 2007 Chevrolet Silverado **** Classic.

    Customer's own photos proves this, we also sent photos showing the difference, customer insists upon cursing & threating our staff.

    Again very simple & hopefully for the last time ************************* YOU DONT NOT HAVE A CLASSIC ****,

    you ordered wrong, you need to re order correctly for the New body style 

    2007 Chevrolet Silverado **** ( NOT CLASSIC )

    As you will see on the website there are 2 choices for a 2007  Chevrolet Silverado ****, you just cant guess you need to know which you have, 

    and now from your photos we do know you do not have the Classic ! 

     

     

    Business Response

    Date: 04/19/2023

    *************************
    **** **********
    ******** ** *****

    *****************************

    **********

    Customer was sent the correct part as ordered, for a 2007 Chevrolet Silverado **** Classic LS after going back & forth with her & her husband who passed 100's of insults, racial slurs, and curses.

    They finally admitted they do not have a Classic, and they ordered wrong, 

    Everyone who knows ***** & GM can confirm there was a split year in 2007 the New body & old Classic.

    This rude, insulting, lying, nasty customer has the new body, ordered wrong for the Classic body, 

    they know this admitted this and now 3 month latter decide to go to the BBB.

    Well guess what the BBB can not & will not help with your error, next time order correctly and be nice and you will get the correct part !

    Customer ordered wrong, customer does not know what body style they have, customer admitted this 3 months ago, we have written & photo proof.

    Case closed,

CarCoverUSA, Inc. is NOT a BBB Accredited Business.

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