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Sunrise Automotive Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 30th, 2024, ***** towed my car to the mechanic shop Sunrise Auto Center at **********************************************************************. For about two weeks he didnt get back to me nor even reach out to me about what was going on with my car. I called, called, and texted yet I got nothing. He didnt even reach out to me. After calling and texting for about 2 weeks, I finally got a hold of him and asked him about an update on my car. He explained to me that my engine was damaged and that it would cost $4,500 to repair. He also explained that I might have been eligible for a recall by ******* to repair my car for free. He called ******* to get some information for me and they explained they couldnt. I also called ******* to double check and received the same answer. On November 11th, I stated to him that I would just have to sell the car so that it may be removed from his shop. He never responded to me. On November 13th I asked him for pictures of the car so that I may sell the car and remove it from the shop, yet he never responded to me nor answered my calls. On November 18th, after harassing him for 5 days, he finally sent the pictures. On November 24th, I let him know that somebody wants to purchase the car and if he could please send me the mileage. He then called me and let me know that his friend wants to purchase the car. I agreed. We discussed a price of $300. On November 27th, I asked him if his friend could higher the price yet I got no reply. On December 22nd, I contacted him again with urgency asking if his friend still wanted to buy the car as he was ignoring and not contacting me back. - please review attachments for complete explanation of what has happened. Thank you.

    Customer Answer

    Date: 02/14/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Sunrise Automotive Center has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ******

Sunrise Automotive Center is NOT a BBB Accredited Business.

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