Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Brookwide Inc. to ship two motorcycles on 5/11/2025 and paid a $300 deposit via *****. I informed Brookwide that I had a specific pick up window. On Monday, May 12, ******, the company agent, assured me it was not a problem and would provide an *** on Thursday, May 15. I reached out on Thursday, May 15 and did not receive a response.I reached out again on Friday, May 16 and did not receive a response. On Saturday, May 17, I received the response from ******, Im still working on ***** that point I requested to cancel my order and requested my deposit be refunded per the money-back guarantee on any order that hasnt been dispatched. Per the instructions, I sent the request via email Saturday, May 17. I never received a response to the email. I finally received a text on Wednesday, May 21, in which Brookwide claims the order was dispatched. Prior to this text on May 21, there was no indication that my shipment was dispatched. I even asked for proof and Brookwide stated they could not provide proof. Brookwide Inc. finally refunded $100 on Tuesday, May 27 (it took numerous phone calls and text messages). Unfortunately, when I hired Brookwide Inc., I signed a shipping order form which contains terms and conditions that contradict the money-back guarantee. It states a $200 administration fee will be charged for orders canceled within a week of the initial pickup date. This company also requests payments via ***** which allows no recourse.I am requesting that Brookwide Inc. refunds the remaining $200 of my deposit per the money-back guarantee proudly posted on their website as there was never any indication that my shipment was dispatched.

  Business Response

  Date: 06/06/2025

  Dear ******

  Thank you for bringing this to our attention. Were sorry to hear that your experience did not go as expected and appreciate you sharing your concerns.
  

  We understand how important clear communication and timely updates are, especially when working within a specific pickup window. After reviewing the situation, we were able to speak with you directly over the phone and come to a mutual agreement regarding the deposit. Were glad we could reach a resolution and hope this helped address your concerns.
  

  At Brookwide, were committed to continuous improvement and truly value your feedback. We hope youll consider giving us another opportunity in the future to provide the level of service we strive for.
  

  Sincerely,
  Brookwide Inc

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last March 14th, I paid a reservation fee for a motorcycle ***** Rebel 500 transportation, the agent *** **** sent me a contract in which was declared a loading estimated date within a week but after that period of time they didn't do the service. *** always ignored my messages and answered me after several hours or days after. So I sent an email cancelling the service on March 22th and now they don't want to refund me the reservation fee. *** refusef to give me a supervisor/manager name and phone number and he is always telling me that he does not gonna give my money back. Once he told me that he has a service but the price would be 500 USD on top of the original quote because he had not a transportation for that freight cost. Please support by refoinding this fee because the service hasnt been completed.

  Business Response

  Date: 04/14/2025

  Dear ****,

  Thank you for the opportunity to respond to this complaint.

  First and foremost, we sincerely apologize for any inconvenience caused by the lack of timely communication from our agent. We take this matter seriously and are currently looking into the delays in response. Internal action will be taken as needed to ensure this does not happen again and that our team upholds the level of service our customers deserve.

  Regarding the order placed on March 14th for the transportation of a ***** Rebel 500, the customer agreed to the terms outlined in the contract, which state that the reservation fee becomes non-refundable once a carrier is dispatched. In this case, the order was successfully assigned and dispatched to a licensed and insured carrier, ***********, within the estimated timeframe provided.
  We understand that the customer ultimately decided to cancel the service; however, since a carrier had already been dispatched, the reservation fee cannot be refunded, per the agreed terms.
  We appreciate the customers feedback and will use it to improve our communication standards moving forward. Our team remains available to address any further concerns or clarify the service history.

  
  Sincerely,
  Brookwide Inc.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Brookwide said the order was assigned to a carrier named AL1990 within the estimated time frame provided wich was within 2-3 days after the reservation (March 14th) but, I have all the written conversation where they didn't give me a response on time but after a week the reservation was made (March 21st).  On the other hand, and the same March 21st, Brookwide proposed to me a different carrier than AL1990 with double the price stated on the quote (***** USD) which I rejected. 

  So they need to prove how they communicated to me the carrier was assigned within 2-3 busuness days according the quote respecting the price given. 

  Finally, I decided to cancel the service on March 22nd since no carrier complying with the timming nor cost was found by Brrokwide per the quote.

  I Have saved the complete evidence  thru text messages proving Brookwide did not comply with the quote nor honored the price given.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  
  Firsy they asked me my cellphone number associate to my zelle bank account, they know my name and they have my email address. They have everything to do the refund. But they are asking me again my name!
  
  I sent them again my response by email with my name , once they made the refund I will close this complaint.
  
   To be sure I will let my info here:
  
  Zelle account is under my name: **** ***** *******
  
   
  
   
  
   
  
   
  
   
  
  
  Sincerely,
  
  **** *****
  
  
  
  
   
  ********

  Business Response

  Date: 06/12/2025

  Dear *****
  
  Thank you for your message and for providing the requested information.
  
  We want to confirm that the refund has been issued in full. We sincerely apologize for any frustration caused by the delay.
  
  Please understand that the delay was not due to negligence, but rather part of our due diligence process. Our bank specifically requires us to verify the recipient’s full name associated with the Zelle account before initiating any payments. While we understand that we had other contact details on file, we needed this final confirmation to proceed responsibly.
  
  We appreciate your patience and cooperation. Now that the refund has been processed.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit of $100 put down to book driver to move 5th wheel, driver did not show up to move RV at scheduled date and time and broke their contract. Online it says if a driver is assigned to a job there is no refund. A driver was assigned but did not show up. We just want a refund or for them to show up and do the job we hired them to do. They need to be held accountable, the business seems fraudulent in business operations

  Business Response

  Date: 09/25/2024

  Dear ******,

  
  We were unable to locate your order in our system. To assist you further, could you kindly provide either your order ID, full name, phone number, or the email address used for the order? We will be happy to investigate the matter and provide you with an update.
  Thank you for your cooperation.

  
  Best regards,
  Brookwide

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online request for a truck that I purchased from GSA be picked up from the Norwalk Auto Auction, *******, ** and that it be transported to my home, ************************************************. My *****************, of Brookwide, *** texted me from his direct line of **************. He quoted a total of $300 to pick up and deliver the truck to me. He instructed me to pay $100 to Brookwide, *** VIA Zelle and to pay the delivery driver the balance of $200 dollars in cash upon delivery. After I paid the deposit, *** ***** told me first, that I now had to pay the driver $250 instead of $200 and soon thereafter told me I had to pay the delivery driver $350 instead of the quoted $200. Brookwide has never picked up the truck. I requested my deposit back. *** ***** told me to request it through their website, which I did. A few days later he told me to request the refund through Zelle, which I did. Now *** ***** does not answer my phone calls nor texts. I called Brookside's listed number, **************, explained that they have not picked up my truck and requested to speak with *** ******* supervisor. I was told that ***************** works for Brookside, ***> and I was told the supervisor would call me. As of today, August 11, they have not picked up my truck and no one has called and, though the website says they are open 24 hours per day now they do not answer their phone. .Please help me obtain my deposit I am a 77-year-old veteran on Social Security.

  Business Response

  Date: 08/27/2024

  Dear ***,

  We sincerely apologize for the inconvenience and frustration you have experienced.
  We advised that we were unable to locate the payment details in our system and kindly requested that you submit a refund request on **** so that we could process the refund promptly. We have attached screenshots of our end of the conversation to this response, showing that our agent reached out multiple times but did not receive any replies.

  
  Please be assured that we have now successfully processed your refund. We appreciate your patience and understanding, and we regret any distress this situation may have caused you.

  
  Sincerely,

  Brookwide, Inc.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They are lying as they lied to me. I responded to all of their requests with my ZELLE refund information (TWO SCREENSHOTS ATTACHED). I also filled out three formal ZELLE refund requests each of the three times they asked me to fill them out.. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 08/29/2024

  Dear *******************,

  We already refunded you $100 via Zelle on August 27th. Please see the attached confirmation on Zelle. The screenshot has the bank's confirmation number and date stamp. If its not credited to your account, you should reach out to your bank to confirm the status from your side. 

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this on behalf of my daughter ******************************, who made a contract with ********* (Agent name is ***** ************)In July 2024, Brookwide quoted $2000 to transport two vehicles from ** to ** Scheduled Pickup date- 8/6/24. Order No. *********** (Attachment)8/7/24: Received a call from the person pretending he was Brookvide Agent (*****) and said he found a driver who could pick up two vehicles the next day, and also the price was dropped from $2000 to $1798. He gave us a phone number to a driver to arrange the pickup schedule, time, and place.Called the driver and he said he could pick them up the next day and asked us to send $298 deposit. So, we did. Note: The fake Agent and the scammer driver knew the details of the order- our name and contact, how many vehicles/type of vehicles, original quote amount ($2000), and from/to location. After the deposit was sent, contacted the real agent (*****) but he said he was not aware of anything and it must be a scam. As a matter of fact, he said he just found a driver to transport the vehicles for $2400 instead of $2000 originally quoted. We complained that the scammer knew all of our information/details so, the scammer must be somebody internal or information must have been leaked from their system. ***** said they checked the system but found no trace of being compromised. So, he said ******** was not responsible for the scam. At this point, we had no choice but to proceed with an increased price of $2400 since we needed to transport vehicles ASAP. 8/9/24 : Two vehicles were picked up at *********, **. The driver/agent told us it would take 4-5 days to deliver in the ******* area. We found the vehicles have been sitting in **********, ** for 7 days (one week) after being picked up, and finally arrived in ** on 8/19. We have the records of the text message exchanges for what happened as described above and available upon request. - Can't upload them due to size limitations. Thanks

  Business Response

  Date: 08/27/2024

  Dear ****,

  Thank you for bringing this matter to our attention. We deeply sympathize with the situation your daughter, has experienced. It is incredibly frustrating to deal with scammers, and we want to assure you that we take these matters seriously and are committed to assisting our customers when issues like this arise.
  Regarding the scammer who requested payment via a personal ************* account, as soon as we were made aware of this, we advised canceling the payment immediately and reporting the incident to ************* for their assistance. We understand how concerning it is that the scammer had access to specific details about your order. However, it is important to note that the information provided on the quote request form is shared with 5-10 broker companies, which may explain how the scammer obtained the details. This is the same information we have on file and use to help connect our customers with the best transport options.
  On the topic of the price increase, we want to clarify that our goal is always to find the best balance between competitive pricing and meeting customer deadlines. Unfortunately, in a dynamic industry like transportation, rates can fluctuate. We aim to avoid overpricing by offering competitive rates, but this also means that sometimes prices can change as we secure carriers. We want to emphasize that we would never dispatch a driver without your acceptance of the offer. In this case, we understand that you agreed to the revised cost of $2400 and signed an updated agreement.
  Finally, we have reported this incident to the national load boards fraud and safety team to ensure a thorough investigation. We are committed to addressing these issues and preventing similar occurrences in the future.
  We sincerely apologize for the inconvenience and stress this situation has caused.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them and then they hired another company to transport my vehicle who then damaged it. Now Brookwide says they dont have responsibility, even though they are the only people with the contract with the driver who damaged my vehicle, not me.

  Business Response

  Date: 06/13/2024

  Dear ****,

  
  We understand your frustration with the carrier company damaging your vehicle. While we are selective about which carriers we work with, unfortunately, accidents during shipping are sometimes unavoidable. This particular carrier had a rating of 4.9/5 and did not have any red flags indicating how they would respond to the damage that they caused. After the carrier unprofessionally abandoned your car and canceled the order, we were able to find another carrier to transport your vehicle at cost. We also refunded your deposit because the first carrier was unable to transport your vehicle and provided you with the first carriers insurance information to file a claim.

  
  It is unfortunate when a carrier damages a vehicle. Although we have no control over when and how this happens, our carriers are obligated to be responsible for damages and are bound by the terms and conditions they agree to when accepting an order. Because the carrier handles the shipment and we have no control over their actions, our contract with customers states that ********************** shall not be liable and shall be held harmless by ******* for the performance or nonperformance by Carrier, including but not limited to negligence or gross negligence.
  We are here to provide any needed documentation for the insurance claim and hope that you will be able to resolve this issue either directly with the carrier or through their insurance.

  
  Best regards,
  Brookwide

  Customer Answer

  Date: 06/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  You should not be considered a transport company when you do not transport any vehicles. You just hire randoms drivers that you then say you have no responsibility for. What value or service did you add to this transaction? Its your typical bait and switch business that is a plague to this country. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bait and switch practice. provide quotation for auto transport from **-**. contract signed for the agreed amount with specific pick up and drop off date. on the pick up date, agent could not provide the time frame of a pick up. then at the end of the day, agent called to inform that the pick up vehicle was broken down but he found another pick up driver but it will cost 300$ extra. simple bait and switch. this type of practice should be stopped and the agent/ company should be repramanded.

  Business Response

  Date: 05/21/2024

  Dear ******,

  We apologize for your inconvenience and for your poor experience with us. It is never our intention to use Bait and Switch tactics, and we heavily emphasize the importance of transparency with all our agents. Being a low cost and high volume broker, we can't always get the pricing right. Agents price orders based on rates of previously completed orders, which don't always match with live market rates. Live market rates are often volatile in price and can drastically change from week to week.  For us to get the price correct 100% of the time means that many of our customers will have to overpay. 
  
  When a carrier reaches out with a counter-offer, we pass the options to our customers. Customers are in no way obligated to accept a higher priced carrier and would never be penalized or charged for rejecting the offer. This ensures that our customers have low prices and have visibility on all offers available to them.   
  
  We hope that you will consider using us in the future. 

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/24/2024, Paid $50 deposit from my credit card, $150 was due after car was delivered. they never provided the services, I called for days, always promises for ******** ********** for providing service. I have been calling for weeks, no answer until I called from a different phone. I spoke with same person Monday 5/13/24, he promised he will put my money back on my card within a few minutes, Same as before, nothing done. I don;t think its far to pay for service I never received.

  Business Response

  Date: 05/14/2024

  Dear *******, 
  We are sorry to hear about your experience with us. We will investigate the lack of communication and forward your feedback about the agent to the agent's manager. I can confirm that we refunded the $50. Refunds are instant from our side but can take 3-5 business days for the banks to process the funds. Please be on the lookout, I can assure you that you will be receiving the funds.  

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20th I got in contact with a ********************* from Brookwide Inc. I needed cars to be transported from ******** to ******* due to my family and I moving here. I got a quote from ***** for both of my cars on 4/3, same day signed thw contract I made with him which was for $1590 to transport both my cars. Cars were picked up from ******** on 4/4, when the cars were picked up, I asked the driver if I needed to pay him up front, and he said no, he said I would deal with the broker regarding the payment. When the cars were picked up, I received a picture to let me know they had been picked up. When the cars arrived to ** I was asked to send money through zelle. I told the person I was not sending it until I had the keys. Since I was still on the plane when they were delivering the cars I asked a friend if the cars could be dropped off at his house to which he agreed. When they got there with the cars, they were driving them, cars were dropped off, and I was notified. I sent the money via zelle since I was still at the airport, but there was a second broker involved in this and I was not notified. The second broker never paid the people who drove my cars hence they did not want to release them. I contacted the driver again and the cops and had them meet me at my friend's house. After a few hours they decided to leave the cars and tko

  Business Response

  Date: 04/22/2024

  Dear ******,

  
  We regret to hear about your experience.It seems that the underlying issue is that you released your vehicle to another carrier that we did not dispatch too. We dispatched it to *************** but your vehicle was released to another carrier.
  Our payment terms are always COD (Cash/Certified Check On Delivery), so the customer can inspect the car on delivery and make sure everything is good before the final payment. On the contract, its written in large font that the remaining Balance Due On Delivery" right were it states the remaining balance amount. Payments before delivery are against our company policy for both customers and carriers.
  Also, we dont have an agent named ****, we ask that you also check if there is another broker could have dispatched to the other carrier and collected the deposit.
  From our end we refunded your deposit and hope that you will be able to retrieve the Zelle payment from the account that you paid. Allow 3-5 business days from the refund date to reflect on your balance.Once a refund is processed from our end, it takes time for the banks to process it. 

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Hi, I have attached screenshots of my conversation with ********************* whom confirmed that they were the right company, and he even said he got me confused with another customer. I had a friend meet the driver for delivery, he dropped off the cars and was about to hand the keys, but as soon as they heard that they had not received payment they took the cars back. At that time since ***** had already confirmed they were the right people, and the cars were good I sent the money via zelle because I was still on the plane. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 05/02/2024

  Dear ******,

  Our review of the provided text messages suggests that the initial carrier subcontracted the delivery to another party. Subcontracting is in direct violation of the Broker Carrier agreement and constitutes a breach of contract as the Carriers gross negligence. As per the agreement between Brookwide and you as well as Brookwide and Stallion,the Carrier is solely responsible for damages due to gross negligence.

  We have already issued a full refund on our end and provided a copy of the carrier agreement in our previous communication. We kindly request that you pursue resolution of this matter directly with ************** Inc.

   

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The broker ***************** offered to ship the car for $600 and later increased to 800. The increase was expected under the conditions the car be picked up Monday at 10pm which was the only option. The driver never showed and I couldnt get a hold of anyone. This company is a scam.

  Business Response

  Date: 04/08/2024

  Hello ******,

  We are sorry for the inconvenience on the pickup time. We understand that the driver was scheduled to pickup your vehicle at 10pm and wasn't able to make it. Because of the unexpected challenges on the road that can lead to delays, we cannot guarantee timeslot pickup. We are happy to learn that your concerns were addressed once the driver picked up your car the next morning.

  Again, we do apologize for delayed pickup but glad we were able to get your vehicle picked up and delivered within our contractual terms. We appreciate your business and hope you will use us again in the future.