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Business Profile

Bakery

Mark's Bake Shoppe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the bakery ordered 3 lb cookies to be sent to my sick nephew they delivered the cookies but my niece said the cookies were so hard .they charged me 10.00$ to delivered it I want other people to know when you all from out of town they send old cookies or cake thats not right .I ordedit from ******* .I am embossed that my niece had to call and tell me the cookies were horrible they could eat them

    Business Response

    Date: 09/03/2024

    This was handled over the phone this past weekend. The customer called and expressed her dissatisfaction. And we expressed our apologies that the recipient did not like the product. The type of cookies we make is a hard, crunchy cookie, made with all butter. The product was not returned to the store, so sight unseen we refunded this customer 50% of her money back, in good faith. The customer seemed ok with this arrangement. We wouldnt intentionally send a bad product because it was ordered from out of state. We have a very good reputation and we ship out of state often. 

Mark's Bake Shoppe is NOT a BBB Accredited Business.

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