Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the amount that Harborside claimed that I owe them to be eliminated. I never agreed to sign up for their services. They somehow obtained my information perhaps from National Grid, now I am being told I owe them nearly $6000. Again, I requested transcript of where and when I agreed to their services. They do not have my actual or digital signature saying I was in agreement for them to be an energy supplier to my home. I had believed I was only involved with *************. I do not want to pay for a service I never signed up for. I was told they sent me communication back in 7/18/22, when I checked my email going all the way back to that exact date, I had no email from Harborside. After speaking to them today 9/20/24 that's when they sent me a bogus type in agreement which I have never seen before and do not have my signature to say I had agreed with such contract. I uploaded the bogus typed in sale document which was sent to me today 9/20/24. Again, I never agreed to their service. And I never shared the National Grid account number with them. How they got it, I do not know. Again, my business has and always been with *************. Never Harborside Energy. I also uploaded my most recent copy of my electric bill and services from *************. I was never aware that Harborside was a third-party supplier, even though years ago, I have requested from ************* that they would be my only supplier. Both companies are abusing their powers and charging me for services I never requested or agreed too.

  Business Response

  Date: 09/24/2024

  On 7/18/2022, this customer self-enrolled their account on our website, which is proven by the contract they attached.  

  The contract information (phone number and email address) matches the exact contact information provided by the customer on this complaint.  Only the customer would have access to their utility account number to enroll for these services.  

  Upon enrolled on our website, the customer is sent:

  1) via email to the email address provided on the contract - the attached agreement

  2) via regular mail - a copy of the same agreement and a "welcome package" thanking them for selecting our renewable energy services. 

  3) via regular mail - the utility company sends a letter notifying the customer of the enrollment date with our company.  

  After receiving all three of those items, the customer never called to say they did not wish to receive our service.  

  Our company name, phone number, address and supply charges have been on every invoice the customer has received for the past 24 months.  Again, the customer never reached out to us to cancel the services.  

  Based on the invoice attached, the customer's balance is over $6,000 because of unpaid previous invoices.

   

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have never accepted or agreed  services from this business. I had repeatedly asks for my signature where I signed and agree to their services, they were unable to provide such  digital signature from me. I have also never spoken to any of their representatives regarding accepting services from them. In the past my thought was, I was only getting my energy from  National grid. In the past I also always asks and tell National Grid that I do not want third party billing on my national grid account. I am unaware of how they got my information from ************* and neither company would share such information.

  September 23rd,  2024 after national grid made me aware of this company being a third party servicer on my account, they instructed me to call them and asks that they stop  servicing my account which I never ask for. I also never received direct billing from this company  either via email or mail.  I make payment to national grid monthly, if they were honest they should have called me and make me aware that national grid was not paying them. Again, they could not provide me with a signature or a transcript of my voice requesting for their services. As of now, I will not pay for a service I never ask for or agreed to. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 09/26/2024

  The agreement you filled out on the website on 7/18/2022 asked you to TYPE your name.  There is no signature because this was not done in person.  You filled out the contract online on the website and the last step before the agreement gets submitted is it asks you to type your name for the signature.  The contract was immediately emailed to you via the website.  Also, as indicated in the last response, we sent a physical copy of the agreement to your home and the utility send you a notice BEFORE the supplier was changed.  At no point did you call to say you did not wish to enroll or had changed your mind.  As a quality control step, on 7/19/22 at 10:44am, we left you a voicemail on the same phone number on this complaint, thanking you for your registration and we received no phone call back stating you did not sign up.  Our name and phone number has appeared on every utility bill since August of 2022.  Again, at no point did we receive a call stating you did not enroll.  

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to set a complaint against your company as I feel I was misinformed/scammed/cheated by your reps today June 19th, 2024, when your sales reps knock at my door without the permission of the administration to get into the building informing that a government program will let neighbors from my area to get immediate discounts when providing information about our accounts from our current energy supplier. They never said clearly they were Harborside Energy, another company, and they said they worked for a government program to provide cheaper rates which seems not to be true.They asked for information about me in their phone but info did not go through, so they took my phone very quick and with the ******** account number they went into your website and filled the information very quick and took a picture of my cell phone with my ******* bill information. They said everything was set and that discount will be reflected into next statement. With partial truths I received an email with the agreement and that was it. They were here until 2:09 pm when I received the email.I immediately googled the program "Harborside Energy" which is a company and not a government program.Therefore I sent an email copying my current Energy Company, and the ******************* from the state of Massachusetts to inform the following:1. I was totally misinformed by your employees about the change of supplier and "government discounts". 2. I called Harborside Energy to immediately notify my cancellation as per your agreement but no one answered, will call tomorrow to rescind it. 3. I called your sales rep at his phone to try to clarify my doubts and he never answered.4. Because of the urgency of getting a fast sale/switch of providers he signed this sales agreement so THAT SIGNATURE DOES NOT BELONG TO **** hope I get a rescission response from your side as I do not want to do business with you.

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On about Friday, April 19, I was approached by a sales person stating that they can lower my bill and take some of the sales tax off but little did I know that when I got home, I received the email stating that they gonna switch my service over thats not what I agreed to Agree to taking the payment off my electric bill so now they gonna switch me over today electric company so I feel that they tricked me into switching over and I dont wanna switch my electric ********** bill over to harborside energy I am a senior citizen and I believe that they tricked me so I would like for them to not switch my electric over. I didnt pay anything, but they said in the agreement that I just read that they gonna switch my electricity over and thats not right to go around tricking elderly into switching things over that they dont understand so can you please help me I need your help thank you

  Business Response

  Date: 04/24/2024

  After meeting with our sales agent, the customer filled out the attached application on our website which clearly states that we are a renewable energy provider.  Once the application was completed, an automated email with a copy of the application was sent to the customer at the email address they provided.  The customer called our customer service department shortly after receiving the confirmation email and informed them that she changed her mind about enrolling in our service.  The customer service agent informed the customer that we had not processed the enrollment request yet and that we would not process it when it was received.  Our agents don't "trick" customers into providing their personal information nor do they target elderly people.