We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fast Food Restaurants

Burger King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

This profile includes complaints for Burger King's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Burger King has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Burger King

      4280 Hylan Blvd Staten Island, NY 10312-6526

    • Burger King

      16417 Union Tpke Flushing, NY 11366-1236

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/17/22 I placed a breakfast order at Burger King through their delivery option from the Web, at Burger king located at ****** Union Turnpike Queens **** *****. However, they are listed as the address that I provided above. I never received my order, apparently who Bi/urger king sent the order with delivered my order to the wrong address. Which is not the address that I have on the site. I contacted Door Dash, because Burger king apparently sent the order with that company. I was then connected to Burger king customer service, I spoke to a representative by the name of ******, whom informed me that he could not locate my order through my E-mail. I used ******************** which is where my receipt was sent to, I requested to speak to a Supervisor, to rectify the problem and was informed by ******, that Supervisor *** ******* refused to speak to me, because he has the same instruments as the representative, I was charged $35.36, which was already deducted from my account. However, I was refused a refund and was told that someone would contact me within a week. I feel that I am being taking advantage of as a customer, and this is unprofessional practices. I value my money just like anyone else and should receive appropriate services I pay for. Therefore, I should not have to await any time for an order that I did not receive. In addition, for my refund, when I have the receipt to prove the charges. Therefore, I am reaching out to your company to ensure that I get my full refund in a timely matter. Your reply will be greatly appreciated.Kind Regards,*****************************

      Business Response

      Date: 10/04/2022

      Thank you for bringing this to our attention ***************.  However, when I went back into the system to research your order for that day and time, I did not find an order with your email or an order with that total amount ordered from our Burger King located at ****** Union Turnpike.  I also checked our Doordash portal and did not see any orders on September 17th for Breakfast at this location in that amount.  ******** and Burger King have exceptional customer service and when you contact Doordash regarding the order, they will work with the customer to provide a refund in every case.  It is possible there was a temporary hold on your card and the order did not go through and you were not charged in the end for the order as we do not have it at this Burger King or in our Doordash Portal.  If you contact Doordash with your order number, they will be happy to refund your money if they find the order int their system. The Doordash Customer Refund Number is **************.   If not, you can contact your bank to dispute the charges and request the charges be taken off your account from your banking institution.  We apologize for any inconvenience, however, we cannot locate any order with your email or that total from this Burger King Restaurant on that date in order to provide you with any refund directly from Burger King.  

    Burger King is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.