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Business Profile

Frozen Dessert Dealers

Eddie's Ice Cream Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Frozen Dessert Dealers.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date : 19 April 2025 Amount paid : ***** usd Correct amount : 15 usd Item purchased : 3 ice cream basic Owner has no contact details .

    Customer Answer

    Date: 05/15/2025

    Better Business Bureau:

    At this time, I have not been contacted by Eddie's Ice Cream Corp. regarding complaint ID ********.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/13/25 we stopped by Eddies ice cream truck which was parked on ******************************************************. We picked up three soft serve ice cream cones only to later find out the transaction charge was made for $76.83 This "business" is operated by ********

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 21 at ****************** we bought 4 ice creams the vendor told us that each one cost $5 dollars and that it was $20.00 plus the fee for using a credit card because they don't accept cash the total came out to $21.48 in the end they charged my card $41.28 It's a complete rip off !!!! I hope you can help me resolve this theft and I will also file a complaint to the credit card

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, Sunday, Sept 8th, I stopped by the ice cream truck in ***** on the Corner of *********************************, right next to ***** *****. I ask for a regular cone and the guys claims he is out, gives me waffle cones instead. Charged $27.72 for two waffle cones. I was sitting with my daughter on the corner, and noticed another customer received a regular ice ******************** cone, like the one I had requested. When I confronted the guy in the ice cream truck, he claims that that owner told him to lie to customers about the availability of regular ice cream cones. I told him that this is a fraudulent business practice. His response was to file a claim with my credit card company to get a refund, but that he couldn't do anything because he just works there for $18/hour. I request a full refund for this fraudulent transaction.Please see link w complaints from other customers:************************************************************************************************* "Jun 2, 2024, 3:04 PM I've just been over to ******** and whilst I was there I purchased 3 ice creams from a vendor in an ice cream van outside shakeshack in *****. I asked the price as they weren't visible. I was told 5 dollars each card payment only. I was then passed the ice creams and he took my phone from me and scanned it on his reader in the ice cream van. I thought nothing of it but checked my online banking and was charged $ 48 dollars. I immediately returned to demand a refund and he smirked and no refund call the cops. I told him he's ripped me off and again told him I wanted a refund. He said go away you ***** and then came running out of his van and got right in my face insulting me saying hit me now *****. I've tried to stop the transaction but not possible. I know I shouldnt of passed him my phone. I have Googled ******* ice cream corp that shows on my bank to complain but can't find anything. Does anyone have any advice apart from don't let go of my phone?"

    Customer Answer

    Date: 10/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Eddie's Ice Cream Corp. regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ice cream cone with peanuts and another cup with vanilla and chocolate ice cream using, if I recall, a Square cash reader from the vendor at an ice cream truck parked near the ****************************, across the street from ************ Cream Factory. It's a touristy area and I concur with other complaints that this business is predatory. The vendor did not accept cash. I don't recall what the posted pricing was exactly but it was certainly not over $10 per cone.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/21/24 No posted prices at place of sale or opportunity to review total before purchase. No receipts provided. Business operating in a predatory manner.

    Customer Answer

    Date: 08/15/2024

    Better Business Bureau:

    At this time, I have not been contacted by Eddie's Ice Cream Corp. regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approx 17:30 to 18:00pm:We bought 3 Ice Cream cones on Saturday July 13th for $5 each, At the corner of ************ ans ****************. The seller did not accept money, he had to pay by credit card. He never gave a bill...when i saw my credit card statement...the transaction was no longer $15 but $55.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two ice creams from the ice cream truck parked across in ***** in ********, ** in front of Shake Shack and near the ******************** on July 5th, 2024. One ice cream was a cup and one was a cone. I didn't have cash on me so I paid with card and checked my account later and found out that I was charged $38 for 2 ice creams which is absolutely ridiculous! Even if there was a credit card fee, I shouldn't have paid more than $15 for 2 ice creams. I wasn't even given any receipt by the guy who was handling the ice cream truck which I usually keep and store for purposes like this.

    Customer Answer

    Date: 07/16/2024

    The price was standard for ice creams written on the truck as $5-6 depending on whether you get cone or cup.

    Customer Answer

    Date: 08/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by Eddie's Ice Cream Corp. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 07.01.2024 Time: 3:59 pm I asked for the price of the ice-cream and got the answer the small cones cost 5 usd and the big ones cost 10 usd. So we ordered 2 small ones and 2 big ones and paid with a card using the terminal where the amount is not visible. When I asked for the receipt they asked me to give my phone number which I did but never received anything. Later I saw in my internet bank that I was charged ***** usd. When I went back to ask about it they told me that the price is 7 for the small ones and 12 for the big ones which still doesnt add up to be ***** usd. I feel like they are cheating on tourists and scamming them and it is not right and ruins the day.

    Customer Answer

    Date: 07/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Eddie's Ice Cream Corp. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction occurred on June 15, 2024. I was charged $20 for a product which was advertised at half that price.

    Customer Answer

    Date: 07/12/2024

    Better Business Bureau:

    At this time, I have not been contacted by Eddie's Ice Cream Corp. regarding complaint ID ********.

    Sincerely,

    *********************

Eddie's Ice Cream Corp. is NOT a BBB Accredited Business.

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