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Business Profile

Glassware

Hedy's Gifts

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hedy's Gifts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hedy's Gifts has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/17 I purchased pool chemicals from *******.com from the seller Wholscamera ******* ********** and one of the products was a deal for a "pack of 4" 8lb boxes of chlorine tablets. I double checked the product info and found that it also included the statement "pack of 4" and the weight of "36lbs" which all fit with what I was about to purchase. I purchase the product, but when it is delivered on 4/23, I am only sent 1 container weighing 8lbs. I contacted the seller and they refused to send me the other 3 containers stating the listing was an error and it was meant to only be 1 pack. If that were the case, then why would it be listed not only as a "pack of 4", but also the product details would match that description, i.e. a 4pack of the product weighing approximately 36lbs or the details stating again that it is a "pack of 4". When I received only the 1 pack I assumed more were on their way and began using the product, but after 2 days of not receiving another container I then contacted the seller. They basically told me to return the product and they would not honor their listing. After explaining that I cannot return the product as I have already opened and used some of it, they basically said they could not help me. I reached out to ******* and they said they could not help me if the seller offered for me to return the product. At this point, I feel this is a false advertisement/scam in order to sell more product by making it look like a deal. This is evidenced by the product still being listed 5 days after I reached out a brought it to their attention. At this point, I am looking to either have 3 more containers sent to me to fulfill the original product advertisement, or to have a full refund without a product return as I have already partially used the product. Thank you

      Customer Answer

      Date: 05/27/2024

      Better Business Bureau:

      At this time, I have not been contacted by Hedy's Gifts regarding complaint ID ********.

      Sincerely,

      ***********************

    Hedy's Gifts is NOT a BBB Accredited Business.

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