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Business Profile

Industrial Property Management

Carriage House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,I have been trying to have this management company refund my payments of $600.00 to the sale of my apartment in ********************************************************************************. I have been in communication with *** ******** ******. Who has promised me she will be mail the cheques to my new address on my countless phone calls to her. The last phone call with her, she informed me that she just received the package for the sale, that was 3 weeks ago and the check will be going out that Friday. Before that conversation via telephone, she informed me that she will not be cashing the checks but that was not the case. Instead they have cashed the cash, I just wanted my refund for the move. $500 for the deposit and $100 for not coordinating with the management company because the Superintendent was on vacation at that time. The management company approved the buyer and schedule the closing of the apartment.

    Business Response

    Date: 10/15/2024

    Good afternoon.

    In response to the complaint filed against Carriage House by ******** ****** Please note the closing of this unit was handled by the co-op attorney. Once the closing took please our office had to wait to receive the closing documents from the attorney in order to reimburse ******** his move out deposit. During the time of the sale of this unit *** ***** was noncompliant with my office staff and was very dismissive of the move out procedures stated the cooperatives House Rules. His demeanor was rude and disrespectful of my my agents. The move out deposit was refunded to *** ****** There should be no further course of action necessary as the file has no been closed and sale complete.

    Thank you.

    Carriage House Management and Realty Services

    Customer Answer

    Date: 10/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT 

    This is not true. All I am asking is the money refund back to me.

    Thank you

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** *****




     

Carriage House is NOT a BBB Accredited Business.

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