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Business Profile

Marine Supplies

Safe Water LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my dissatisfaction with a recent order I placed with Safe Water. My order of 10 gifts, totaling $535.00, arrived in unacceptable condition.Upon receiving the shipment, I noticed that the shipping box was damaged. Moreover, the 10 boxed gifts inside were not sealed, causing the contents of each gift to spill out and get mixed up. This made the gifts appear used and unsuitable for gifting.I promptly requested a return and was asked by the company, Safe Water, to provide photos of the damaged shipping box and the disarrayed gift boxes. I complied and sent the requested photos. Subsequently, I was asked to provide close-up photos of any specific damages to the products. By that time, I had already repacked the gifts in a new shipping box, ready for return, and did not send additional photos.Unfortunately, my return request was denied, with the company blaming the shipping company and refusing to acknowledge any fault. As a result, I now have 10 gifts that look used and are not suitable for their intended purpose.Regardless of the shipping company's involvement, the fact remains that I received a damaged product from Safe Water. I kindly request a reconsideration of my return request or an alternative resolution, such as a replacement of the damaged items or a refund. I believe this issue can be resolved amicably and look forward to your prompt response.Thank you for your attention to this matter.

    Customer Answer

    Date: 07/26/2024

    Better Business Bureau:

    At this time, I have not been contacted by Safe Water LLC regarding complaint ID ********.

    Sincerely,

    ***************

Safe Water LLC is NOT a BBB Accredited Business.

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