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Business Profile

Online Retailer

Clothing Monster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 12 November of this year I placed an online order for a T-shirt as a Christmas gift for my sister. The website terms of the business state that the order will be shipped in 4 days. I paid $58.48 USD for the item. It is now coming up to 5 weeks and I have received no word that the item was sent. The website still shows that payment was accepted and nothing more.I have tried contacting the business numerous times, via both ************** At one point I received an email apologising for the inconvenience and saying that the item is in transit and that a tracking number would be emailed shortly. That was a week ago and no follow up email was sent. When I call, the phone rings out and you are asked to leave a message.Doing a ****** Search shows many other complaints of a similar nature and some allegations of copyright infringement against the company.

    Customer Answer

    Date: 01/10/2023

    At this time, I have been contacted directly by Clothing Monster regarding complaint ID ********, however my complaint has NOT been resolved because:

    The package was suddenly sent but didn't arrive until after Christmas. In the time between contacting you and Christmas time, I was able to find the item at a different site and purchased it instead. The item arrived on time and was used as the Christmas present.

    After receiving the package I left it unopened and initiated a return, in order to get a refund, by following the instructions, (See attached JPG). However when I get to the part where I register the return and get to the waiting for confirmation point, it tells me the request has been registered, but I can't complete the process until it has been "confirmed". After almost two weeks there has been no confirmation and it appears they are ignoring it and I can't return the item and get a refund.

    Sincerely,

    *********************

    Customer Answer

    Date: 05/08/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Clothing Monster has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:09/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two t shirts one on 7/7/22 and one on 19/7/22 I eventually received the later one ,but have never had the other one I have sent dozens of emails ,but still no shipping date ,and niw rhey are ignoring my e mails

  • Initial Complaint

    Date:08/01/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivery issue: May 22, 2022 I ordered a Big Face Newfie T-shirt XL, Mottled Black for the total cost of $36.90, tracking number: *********. The charge to my card went through. I was promised an emailed confirmation (which didn't arrive) and that the order would ship in 2-5 days. It did not ship. I sent 2 separate emails to their customer service asking for help with the order - no response. I also called their phone number, but there was no answer. I'd really like to know what happened to my order, but I'll be happy with a complete refund.

    Customer Answer

    Date: 08/04/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Their customer service emailed me to offer I choose any other shirt to order or that they refund my purchase. I requested the refund and they followed through with that request. The refund cleared this morning (within 5 days of my request).


    Sincerely,

    *********************



     


Clothing Monster is NOT a BBB Accredited Business.

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