Reviews

This profile includes reviews for Rosegal.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rosegal.com has 6 locations, listed below.

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  Rosegal.com

  Private Address Staten Island, NY 10303

• 

  Rosegal.com

  Millburn, NJ 07041

• 

  Rosegal.com

  Unknown Cleveland, OH 44115

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  Rosegal.com Fulfillment Center #42

  1980 Route 1 Bldg 3 N Brunswick, NJ 08902-4447

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  Rosegal.com

  Private Address Washington, DC 20005

Review Details

• Review fromKaren E

  Date: 10/21/2024

  1 star
  Pretty much what everyone else said. How I wish I would have looked at reviews first! Sent the wrong size dress. Paid $40. Have been trying for over a week to contact their customer service. There is none. C*** product, C*** customer service.

• Review fromRachel P

  Date: 04/05/2024

  1 star
  Ridiculous. One big scam. They give you 30 days to return an item, for which they determine whatever partial refund they would like to give you. I paid 42 dollars for an item that didnt fit right. I went to return it back. They first offered me 13 dollars and some useless points to their website. I said no that wasnt acceptable. They then tell me 42 dollars included 10 dollars for shipping which they wouldnt return but would give me 19 and some change and some points but I didnt have to return it and could donate it. OR the last option I get the money back for the dress 32 and I pay to return the dress (which basically ends up being the 19 dollars they would give me back. Life ****** learned the hard way do not purchase from this company.

• Review fromLouise S

  Date: 09/21/2023

  1 star
  I purchased items costing $40 from them in July. I returned it to the instructed address. I did not return it registered Air Mail because it would have equaled the amount of my purchase and more. I have lost the tracking receipt, so they will give me nothing. I gave them the date and address of the post office I shipped it from. The descriptions are not correct and the merchandise is unsatisfactory. Now I am left with $40 +$12 in the hole and the merchandise supposedly not received.

• Review fromKarin F

  Date: 12/30/2022

  1 star
  This review is both about my last item purchased and the extremely poor customer service that is now non-existent! My last item is completely unwearable!! It is very poorly made. The front is huge when zipped up but the back from shoulder to shoulder is tight and will rip as as soon as I move my arms. The fabric is nothing but a very thin shirt with an extremely oversized hood. It is not a light jacket as I thought it would be. I have been trying to submit a RMA since I received the item in the beginning of December. I submitted an RMA on 12/14/22 and I got an email from Rosegal replying that my question had been answered but when I click to see the response the website and the app just shows as "Question not found". I can no longer reach customer service for anything. I have tried several times to submit a ticket for this item and the same message comes up...."Question not found" or "RMA already submitted". This company no longer has a way to communicate with them. I have tried ********* as well and no one will help. Presales questions only with *********. They only advised I submit a RMA which I have done and can't do again on this specific item!! Absolutely no one is willing to help with my problem from this company. I have been able to communicate with customer service in the past over items but now there is NO WAY to reach anyone! This company has lost my business!! MY ADVICE...STAY AWAY!

• Review fromChad T

  Date: 11/22/2022

  1 star
  **** poor attitude shipping takes more than a week when advertised states would be shipped anywhere within a week or less When asked for information about the order on their website told to wait Paitently for another several days Doesnt give a accurate order update also stated that items are manufactured in ******* was only found out that they are in ***** not happy with the lack of information and customer service

• Review fromVickie V

  Date: 09/10/2022

  1 star
  Worst customer service in history. DO NOT do business with this company. Items were not as advertised and when I wanted to return them, I was put on hold for over an hour before being disconnected. They sent me a bogus email and never answered mine. I ended up throwing the items out and "eating" the cost. Tough ******* I repeat, "DO NOT do business with this company."

• Review fromNeal M

  Date: 09/08/2022

  1 star
  When my order was listed as "delivered" but hadn't actually arrived, I learned that the address to which it was shipped had the same street name - but the wrong city. The address did not exist, and they informed me that the package was "destroyed." So because the fault was mine, they offered to compensate me 25% of the cost.I provided them with the online receipt, showing that we had provided the correct address, and that the mistake was on their end.They ignored the attachment, and offered to reimburse us 50% of the cost because it was "our fault." I reminded them of the receipt I provided, and told them that if it was not refunded in full by a specified date, I would allow them to work it out with my credit card company. Only then did they grudgingly provide a refund for merchandise not delivered.

• Review fromKelly S

  Date: 08/25/2022

  1 star
  I placed my order 4 weeks in advance to ensure time for the arrival for my event. As weeks past, I called to check on my package and was told it would be there in the next 3 days. The delivery arrived 5 days after the event. Glad I purchased a backup locally. The quality was very poor, a seam right down the top front of the dress, on a floral print,what were they thinking? I would advise others to look elsewhere for better service and quality merchandise!

• Review fromSusan A

  Date: 08/11/2022

  2 stars
  As a long time customer I am angry they lost an order and they say it is delivered. Then they say if I want it sent again I have to pay shipping again and they only offered me a partial refund when I paid in full and received nothing. It is the summer holidays my son is home full time and my other son works nights, I work days. Someone is always here. They start by telling me to check if someone else received it for me, ermmm if my boys did I would see it in my own home and not need to go back and forth for a month discussing this with them. They also told me to check with my local post office. I told them *********** is not the company you send your packages with. I no longer trust them after years of shopping with them. It was 5 items they lost and their partial refund was like thirty dollars. Their responses to the issue are just not acceptable either. I do not believe for one second they even tried to track down where my order went to. Maybe they never sent it, who knows.