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Business Profile

Online Retailer

Rosegal.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 26 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • 29 complaint(s) filed against business
  • Failure to be transparent about ownership, location, or products/services offered

Alert Details

This business has 2 alerts.

Pattern of Complaints

BBB files indicate a pattern of complaints concerning product quality, delivery fulfillment and customer service for orders placed online with Rosegal.com. Numerous consumers are telling BBB about extensive delays in receiving the merchandise they ordered from the company, despite being charged at the time of the purchase, and sometimes paying extra for expedited shipping. Several consumers reportedly found the quality of the products to be substandard and not representative of what had been advertised. Many consumers that try to resolve their issues with the company say they experience difficulty in getting a response about the status of their orders or refund requests.

 

Alert

BBB is unable to locate a valid U.S. mailing address for this business. This company's FAQ page says they are headquartered in Shenzhen, China: http://www.rosegal.com/faq/

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