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Business Profile

Optician

Sterling Optical (@ Staten Island Mall)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to sterling optical on 3/18/24 for eye exam and new glasses. The person conducting the exam rushed through the exam and said my prescription changed slightly I purchased a pair of distance glasses and a pair of reading glasses when I went on 3/24/24 to pick up the glasses the reading glasses were not right they said come back tomorrow Monday so I can be re-examined to make sure prescription is correct when I went in they did not give me another exam they were double talking me and now I have glasses I cannot wear either they correct this mistake or I want my money back I spent over *******. I hope you can help me with this situation.

    Business Response

    Date: 04/11/2024

                          ****** ****** ******* ***                      **** *********** *** ****                       ****** ****** ** *****                     ****************  * **************** *** ****** ******** ****** ******* ********************* ******************* ***** ***** ******************************** ****** ************ **** ** ********                                                                         ***** *** ****


    To whom it may concern,

    On March, 18, 2024 ************************************* came into our location for an eye examine with our doctor, he ordered (2) pairs of glasses. ************************ left our location that day completely satisfied and thanked the staff for their help.

    On April 1, ********** called our office to say he was having a problem with the prescription, patient was told he needed to see the doctor if any changes were needed on the new prescription.Patient made appointment to be seen again by the doctor on April 8. Patient was seen by our doctor and the doctor changed prescription. The new prescription was given to patient same day service. Patient left with his eyewear completely satisfied with the new prescription.

    Our location prides itself with customer service and is always willing to work with our patients. Thank you in advance for helping us resolve this situation.

     Sincerely 

Sterling Optical (@ Staten Island Mall) is NOT a BBB Accredited Business.

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