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Business Profile

Pizza

Dominos Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered food for delivery and delivery person was rude and disrespectful ...have attempted to direct this complaint to store as they state on website and was rudely hung up on 3 times without expressing my concern ..and attempted to contact the corporate hq also to no avail

    Customer Answer

    Date: 07/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by Dominos Pizza regarding complaint ID ********.

    We are not and have  told many family and friends to stop patronizing this business!

    Sincerely,

    ***************************


  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/25/2023 I placed an order at this location, store number **** at ****************************************************** My order was #***. Upon delivery the Driver ***** called me saying he was downstairs. I have my 2 yr old with me now in the lobby waiting for 10 minutes. I then call the driver, he says that the store policy is that they don't come to the building. Which is very hard for me to believe considering the fact I ALWAYS order from this same dominos and not once left my building to get the pizza the driver always come to my lobby and leave with a Tip, On top of that I have delivery instructions clear as day to call once in the lobby. I then call the store to ask about said policy and where can I find it on their website and when was it enacted since I was never denied getting my pizza to my lobby prior. The woman on the phone says that she's not aware of that policy, puts me on hold to speak to manager who hung up on me. I call back and speak to said Assistant Manager ******, who was very very rude He refused to give me the store number or the corporate number and said that "you can find it online"! He then say that the store manager told them to tell customers that this is the policy and that he wasn't on shift when I placed my order that he didn't start his shift until 630pm and that I should call back tomorrow and speak to a M.D Zoy, I canceled the order. I feel discriminated against with this on the spot made up policy which I Truly feel was due to the current climate and the deliver driver on duty didn't want to get out in the Rain. I feel severely discriminated against and I am filing a complaint because if I lived in A house would this have happened to me and my hungry child?... I need answers about this policy asap. Thanks.

Dominos Pizza is NOT a BBB Accredited Business.

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