We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Stair Builders

Second Generation Stairs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stair Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/27/2021 Estimate $8700.00 9/28/21 Deposit $4350.00 Check Cash 12/31/21 Final Payment $4350.00 Check Cash March 15, 2022 installed the steps. I was told they were bending the rails and needed 30 days. I had and text call the owner himself in May, June, July and August. September I was told they needed a FEW days. Call again a month later in October and left a message. Return phone call from ******** on my Voice mail saying the railing aren't done, This is over 13 months chasing someone who has been paid and I sure are completing jobs ahead my job, I am notifying every *** licensed agency in regards to this business and my attorney ******************************* and now notified.

    Business Response

    Date: 10/27/2022

    Second Generation Wood Stairs is aware we still have curved railing to install to complete the job on ******************************************. Project was delayed due to covid employees calling out, material, lumber taking longer than usual to arrive. Second Generation is ready to install railing in two weeks. We messaged ******************** and we are currently waiting on his response.

     

    Second Generation Wood Stairs is looking forward to completing job.

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted 2nd generation to remove and replace interior staircase on7/23/21 after 6months 1/19/22 I noticed cracks on a step and cracks on the riser. Contacted 2nd **** and on 1/26/22 they sent someone to repair with wood filler I spoke to owner **** and I said this wasn't acceptable since the install was $6800.00 **** had his worker measure the replacement step and would return to install. after numerous phone calls, e-mail ,text message and letter to his business address this matter has not been resolved to date 8/29/22

    Business Response

    Date: 09/13/2022

    We contacted ************** , and made an appointment to go to his house and assess issue. After meetig with ************** we agreed Second Generation will come and do the repair work requested on one step this month (September 2022).

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 2 missing balusters on the 4th floor staircase in my building. I ordered new stairway balusters from Second Generation Stairs to replace those 2 missing ballusters. They removed 2 other balusters from the existing staircase to use as a model. I have called repeatedly and they promise to come, but it has been many months and they haven't delivered the new balusters. They promise to come by in a few days but never show. I asked them to return the ones they took, but they haven't done that either. The staircase is more dangerous with the balusters missing.

    Business Response

    Date: 08/11/2022

    We spoke to **************************** regarding 2 balusters in question. Per our conversation Second Generation will return  the 2 balusters  in question by *********.

    ******************* told us once she receives balusters she would withdraw complaint.

     

    Thank you,

    Second Generation Wood Stairs.

Second Generation Stairs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.