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Business Profile

Tax Return Preparation

Think Taxx Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed taxes 4/9/24. The next day I was notified that an extra form was needed. I sent it to the email provided. I received No response from the company. I left urgent voicemails, and many times, messages were left with a worker in the office, to only be ignored. Its now the middle of JULY. I had to finally give up, and send the form to the *** myself, spending more money to certify it. I was charged triple the amount to file, from what I usually pay, with no regard to completing the issue.

    Customer Answer

    Date: 08/11/2024

    Better Business Bureau:

    At this time, I have not been contacted by Think Taxx Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

    Business Response

    Date: 08/14/2024

    We are very sorry to hear that ************* feels that she was not treated properly,  ***************** tax return was not sent in by think taxx,   I have went back through emails and think taxx had received a w2 income statement and a 1099K for self employment income from **************************; on April 9 2024 to prepare her taxes. think taxx then also received a birth certificate for her son as needed to file as a dependent on her tax return also on April 9 2024. 

    ************* tax return was prepared and submitted and was rejected for failure to file ACA form which is a 1095A for *************** act insurance.

       ************* was notified as to the return being rejected and think taxx needing the 1095A form to be able to resubmit to ***. The form was never received as I just went back through all emails to check and still have the original emails as stated above. We are still actually missing the other child's Birth Certificate which was requested also. 

    As far as the amount she was charged and disputing which was never received by think taxx because the tax return was never resubmitted by us because we needed the 1095A or it will not be accepted electronically.  So there was never any charge. I apologize she felt it was expensive even though we never received $1

    The tax return was a 1040 with w2 and 2 children and earned income and child tax credits as well as a schedule C for profit or loss of business income for self employment  which is a more expensive return, I actually know that think taxx is less expensive for this type of tax returns then the other larger tax companies on ************* and definitely less expensive then the other *********, but our prices reflect the experience and knowledge needed for that type of tax return. ************* can certainly find a mom and pop preparer that works from a small office or home to do it cheaper but  being in business under Liberty Tax and think taxx for 12 years  our customers rely on us for a more difficult return. After April 15th and tax season is over we no longer man the office daily and for the hours during tax season. We do open every Wednesday in the off season and monitor emails to help our clients that are in need off season. Had we received the 1095A we could have resubmitted the return, the fact I have checked the same emails that she used to send her original information and we did never receive it. I would have loved to resubmit and actually have made the money for the time we put into doing the tax return. I would still love to help ************* and can very easily with the form the *** is requesting.  We are in business to provide a service and make money. We did not make any money as of this date. It also was never $750.   

     

        

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