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Business Profile

Valet Service

Park Plus Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We parked our 2020 White ***** MDX at your Purchase Park 2 Fly *** location from 02/16 - 02/21. When we picked up the vehicle following our trip on 2/21, it was dark, cold and raining, and neither the parking attendant nor the cashier advised ** of the damage or the policy to check the vehicle before leaving the site. In fact, we were rushed into our car, perhaps in an effort to disguise the damage. We communicated with the onsite manager, *******, on 02/22 and 02/23 to report that our left bumper was dented while it was in your lot. We were told at that time that we could not file a claim but that the issue would be escalated to her manager, **************** and were provided *******'s email address. On 3/1, my wife called the JFK location again and spoke to a "****" who informed her that there was surveillance video available that could be reviewed to confirm if the damage was done while on your property. We then wrote to ****************, on 3/3 to report the damage and lack of response from *******. ******* promptly called me back, from a blocked phone number, to advise that he had alerted his claims department. At that time, ******* requested that we email him two estimates, which we did on 03/13. The estimates were from reliable auto repair businesses ******************** and ******************************. We have attempted to contact ******* and ******* weekly via email, but there has been no acknowledgement of our emails. Emails were sent on 3/13, 3/17, 3/28, 4/4 and 4/10 (from our attorney).Notably, knowing that there are video cameras on the Purchase Park 2 Fly lot, on March 1, 2023, and again on March 3, 2023, we asked ******* via email to retain and produce the relevant videos for the time frame that our car was parked on your lot. To date, ******* has not done so.We also confirmed via the company website, booking email, paid invoice and location signage that there is no posting of this requirement to file a claim on site prior to leaving the lot.

    Customer Answer

    Date: 05/19/2023

    Better Business Bureau:

    At this time, I have not been contacted by Park Plus Parking regarding complaint ID ********.

    Sincerely,

    *********************************

Park Plus Parking is NOT a BBB Accredited Business.

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