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Business Profile

Vitamins and Supplements

VitaSold

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My healthcare provider sent me to this site after finding all other sites were out of a specific supplement. I placed an order (that was more expensive than it was anywhere else), and its been 10 days and I have not received shipping information or any correspondence. I have not been able to speak to a representative about the issue. They are stealing money.

  • Initial Complaint

    Date:03/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i want my money back or the product i yet recieved

    Customer Answer

    Date: 04/11/2023

    Better Business Bureau:

    At this time, I have not been contacted by VitaSold regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $190.00 for a product that not only never arrived, but couldnt be tracked. All phone ***************** information for this business is bogus. The phone number isnt in service. The email is pointless, no one responds. Its been over a month and I cant reach anyone. Unfortunately I now see on their webpage that all reviews say they are a scam. So it looks like Im not alone in loosing money. I just wish it wasnt as much as it was!

  • Initial Complaint

    Date:07/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some vitamins from this company 05/18/22 for $59.99. I received a confirmation email but nothing since. I have called the number and sent several emails to no success. I would like delivery of my vitamins or a refund but I would also like to warn others of this company.

    Customer Answer

    Date: 08/14/2022

    Better Business Bureau:

    At this time, I have not been contacted by VitaSold regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order May 15 for $169.99. Got an email to confirm the order that same day. Since then nothing has shipped. Its been 46 days. Also they have not returned my calls or returned my emails asking for a refund. Zero contact back with me. They have not refunded my money and they have not shipped what I ordered.

VitaSold is NOT a BBB Accredited Business.

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