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Business Profile

Vitamins and Supplements

Zella Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 bottles of the phenemine Elite HCL **** ON 12/19/23.I have no order confirmation email and when I try to log into the website they are saying my account is not found. However, my card was charged and order was received. This medication made me sick with extreme gastric upset. As a nurse and had been on this medication in the past, I realized I did not have any of the adverse reactions I have experienced when taking this medication. I took a drug screen and it was negative for the main ingredient being phentermine/AMP. FALSE ADVERTISEMENT AND SELLING UNKNOWN COMPOUNDS WITH THE PRETENSE OF BEING A CERTAIN TYPE OF MEDICATION IS DISGUSTING AND DISAPPOINTING!!! I sent an email for refund and return and awaiting reply. Again, I have no order information and only the payment received to prove I bought this product. They are selling medications that are not appropriate for consumers and not what they are presumed to be.

  • Initial Complaint

    Date:03/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY ORDER # ***** ****** - ZELLA HEALTH ****** EMAIL - *******************************************

    Business Response

    Date: 03/28/2023

    Better Business Bureau,

    Hello, 

    Our customer  placed her order on March *********. And we fulfilled and shipped it to her the next day March 13th 2023. She received her order 3 days later on March 16th 2023. 

    Seven days after receiving her package she sent an email demanding a refund and for her to return her opened package. Unfortunately we do not have an open bottle return policy and we let her know that and that she could refer to our Return and Refund Policy. 

    Please see attachments for our Return & Refund Policy and our email exchanges with our customers.

    Please reverse this dispute in favor of Zella Health, we value our customers.

    Kind Regards,

    Zella Health

    Customer Answer

    Date: 03/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     I cannot find the Zella Health refund policy on its website   Yes, Zella Health submitted its refund policy to the BBB but this refund policy is not readily available nor is it in plain sight on its website or on its order receipt.  Zella Health makes no effort to inform the consumer of its refund policy prior to the consumer purchase.  Thank you 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

Zella Health is NOT a BBB Accredited Business.

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