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Business Profile

Optometrist

Pearle Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new pair of transition glasses and frame. Tint on both lenses is peeling off. Went to store and said they would replace lenses that I paid three years ago $419.00. I feel the tint has a defect and should be replaced at no charge.

    Business Response

    Date: 04/09/2025

    To whom it may concern,

    Our mutual patient, *** ******* ********** had purchased his eyewear on February, 16th of 2022. Our company and store warrantee is for one year against any breakage or defects. His lenses purchased had a two year manufactures warrantee. Both had expired by over a year. We had offered to match his price that he paid in 2022 to replace the lenses in question. That would have been a 40 percent discount off his lenses to satisfy, but he refused to pay anything. He also had filed a complaint with our Corporate offices who also agreed with our store's offer to resolve his issue. We had tried to satisfy *** ********** but is unwilling to accept that it can not be done at no charge.

    Thank you,

    **** ******* *******

Pearle Vision is NOT a BBB Accredited Business.

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