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Business Profile

Home Builders

Ronstein Contruction Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My new construction home was purchased from the Ronstein ***************** in November 2024 for $460,000. Since my home is under warranty, I was informed I should contact the seller's realtor if I had issues. Since moving into the home, I have had several issues. I contacted the seller's realtor about my driveway. In December 2024, I noticed my driveway was beginning to crumble. Several areas were rising and beginning to crumble away. Due to the weather, I was informed it would need to wait until the Spring. This repair is pending, In February- 2025, I then noticed a separation between the baseboard and the floor in several areas. The contract says they are not responsible for small gaps; however, these are large gaps. In addition, the planks in my hardwood floors began to separate. In March, one of the lower cabinets and counter separated from the wall. I had a basement specialist review the wall issue and they noticed the support for the home was uneven. The support beams were only flushed on two of the four beams, which caused the wall to be uneven and created large gaps at the baseboard. I informed the realtor of the issues, except the support beams, as I figured I would show the contractor when they arrived. The realtor informed me it was outside the scope of his area, and he was told by the builder to provide me with the general contractor's phone number, I called the general contractor, sent him pictures, and scheduled a repair for March 29. He failed to show and stated the builder said he was not a floor guy, but he could fix the counter. I informed the realtor of the response from the general contractor and asked for contact information for the builder. It is frustrating. I am only asking for things to be corrected that are broken or were installed improperly. I had other items fixed, such as a leaking pipe in the basement and low water pressure, with minimal issues. However, now I am receiving the runaround and no response.

Ronstein Contruction Corp. is NOT a BBB Accredited Business.

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