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Business Profile

Sanitation

Vignola Sanitation Rockland

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled trash collection with Vignola Sanitation Rockland on 18 January 2024. The bill was paid in full before cancellation. Since that time I have received four separate notices that the closed account is past due and each billing cycle, Vignola increases the amount due. I have spoken with Vignola on four separate occasions and each time I am told the account is closed and not to worry. However, I keep receiving increase amounts of past due notices. Today, 24 June 2024, I once again spoke to Vignola. I asked that they send me a letter stating my account is closed and paid in full. The lady I spoke too stated they do not send such letters. I am concerned this will go to collections and impact my credit score. I am asking the BBB to contact Vignola as I want a letter from Vignola acknowledging the account is closed.V/r ***************

    Customer Answer

    Date: 07/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by Vignola Sanitation Rockland regarding complaint ID ********.

    Sincerely,

    *********************

Vignola Sanitation Rockland is NOT a BBB Accredited Business.

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