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Business Profile

Online Retailer

Medacart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought mirrors from this company on 8/28/23. 9/21/23 I emailed them asking for a refund as this wasnt what we were seeking for ****************. They have a refund policy on 3 months on their website. This business has barely gotten back to me and it is now 1/9/24 and I dont have my refund and their mirrors are still sitting in my studio. I have sent them a total of ELEVEN emails and multiple phone calls with a response 2 times maybe apologizing for not getting back to me sooner but then never getting back to me again after that. It has been the worst service and it could have been quickly resolved. That was a lot of money to kick out for something I did not need. I want the refund back immediately and they deserve to be shut down.

    Customer Answer

    Date: 02/08/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Medacart has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive bought medical supplies before from this site and received it. This time my package never came. I looked at tracking and it wasnt mailed yet and that was after 10 days of my order. I called and it goes to voicemail so I left messages and no call backs. I tried emailing and my emails got returned. They took $137.34 dollars (order# **** on Dec 3,2023) out of my account and Im trying to get a refund but I cant get in touch with anyone.

    Customer Answer

    Date: 01/17/2024

    Better Business Bureau:

    At this time, I have not been contacted by Medacart regarding complaint ID ********.

    Sincerely,

    *************************

Medacart is NOT a BBB Accredited Business.

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